Operations Manager

UFC GYM Pittsburgh•Munhall, PA

7d•$18 - $25

About The Position

The Operations Manager is responsible for achieving monthly operations revenue goals and supporting member retention by advocating for excellent member experiences and effective club operating processes. The role leads the operational team, ensures service and facility standards, maintains back-office efficiency, and oversees supplies, point-of-sale operations, revenue reporting, and inventory control.

Requirements

Highly organized and willing to take leadership responsibilities regardless of the situation.
Strong oral, presentation, and written communication skills.
Experience in the health and fitness industry.
Experience as a manager.
Experience in a health club or the hospitality industry.

Responsibilities

Achieve monthly operations revenue goals.
Support member retention by advocating for positive member experiences and effective operational processes in the club.
Hire, train, and develop a strong operational team.
Ensure team members consistently meet standards for friendliness, cleanliness, punctuality, and dress code.
Promote shared responsibility and teamwork across club functions to improve member and team member experiences.
Maintain an efficient back office.
Order and maintain supplies.
Supervise point-of-sale (POS) operations and file daily and weekly club revenue reports.
Oversee proper inventory receiving and inventory control according to company guidelines, and prepare inventory reports.

Benefits

Competitive base salary plus bonus.
Full coverage for medical, dental, and vision.
Generous paid time off, including vacation days, personal leave, and holidays.
Complimentary access to fitness centers.
Employee discounts and special offers on fitness products and wellness services.
Flexible scheduling.
On-site fitness classes, wellness programs, and a supportive community.
Free or discounted recertification for NASM, ACE, and ISSA certifications.
Access to a large member network to expand a client base.
Ongoing in-house workshops and training sessions.
Team-building events, wellness challenges, and UFC recognition programs.