Operations Manager

CVS Health•Pittston, PA

21d•$18 - $28

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team who helps advance the company’s purpose of helping people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and supports the Store Manager in the overall leadership and strategic operation of the store. Reporting to the Store Manager, the Operations Manager maintains an engaged and productive team through leadership, initiative, and setting an example. The role supports store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. Unlike the Store Manager in Training position, this job is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This is a full-time role with a flexible schedule that may include early mornings, overnight shifts, weekends, overtime, and responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $18.00–$28.00. The position is eligible for a benefits package that includes medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources, based on eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication, leadership, supervision and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems and complaints.
Promote the CVS customer service culture by greeting customers, offering help and thanking them.
Support overall store management, supervision and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.