Operations Manager

CVS Health•Detroit, MI

21d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. The role supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the manager must respond to urgent store issues as they arise. The anticipated schedule is 40 hours per week. The typical pay range is $19.00–$29.00 per hour; the actual offer depends on factors such as experience, education, and geography. This full-time position is eligible for a comprehensive benefits package supporting colleagues’ and families’ physical, emotional, and financial well-being. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in overall store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.