Operations Manager

Midwest Transit Equipment, Inc - Whitestown•Whitestown, IN

21d

About The Position

Midwest Transit Equipment, Inc. is hiring a full-time Operations Manager for its Whitestown, Indiana location. The Operations Manager serves as the face of the company to customers, vendors, and the manufacturer, managing all aspects of the location, including staffing, vehicle delivery, and customer concerns. The role supports sales initiatives across parts, service, and bus sales and requires travel to the Kansas City location at least twice a month. The manager oversees orders, service scheduling, sales documentation, parts and service performance, expenses, staffing, property, safety, and regulatory compliance. The role also works closely with department managers and Human Resources to develop employees, maintain a team-focused workplace, address operational issues, and make difficult decisions.

Requirements

Bachelor’s degree required.
At least 5 years of dealership experience required.
Proficiency in Microsoft Office, including Word and Excel.
Demonstrated ability to lead and develop department staff members.
Team player with a strong commitment to the customer.
Self-motivated.
Flexible and able to adapt readily to change.
Superior problem-solving skills.
Good organizational skills.

Responsibilities

Support company sales initiatives for parts, service, and bus sales.
Travel to the Kansas City location at least twice a month.
Review new and used vehicle orders and manage delivery schedules, communicating delivery dates and delays to customers.
Review service orders and ensure they are scheduled appropriately and completed on time.
Review vehicle sales orders and associated repair orders, make corrections, and alert appropriate Parts or Sales staff to items requiring attention.
Monitor Parts Sales reports and maintain all aspects of the property, inside and outside.
Attend conferences and trade shows; build and maintain customer and vendor relationships.
Understand, communicate, and evaluate vendor and International Warranty guidelines, approval processes, and policies.
Review expenses with the VP of Operations.
Review customer visits, core values, no-move inventory, sales flyer results, and monthly freight expenses with the Parts Manager and Regional Parts Manager.
Review monthly Parts and Service reports and identify the performance of each customer.
Coordinate with department managers when invoice payment is delayed because of customer communication issues.
Participate in department meetings and lead meetings with department managers to promote a team focus.
Create and review the Shop Productivity Report and review monthly goal numbers.
Monitor technician training with the Service Manager and review Prestige Ratings, working with department managers on needed improvements.
Review weekly dirty core cycle counts and monitor workload and overtime to support efficient operations.
Review the weekly WC report with the Service Manager, Parts Manager, and warranty clerk as needed.
Apply knowledge of state regulations regarding school buses.
Under Human Resources guidance, recruit, train, discipline, and terminate employees.
Enforce company policies and procedures.
Lead the location safety committee and conduct meetings with the company safety consultant.
Ensure compliance with OSHA and EPA regulations.
Conduct annual performance reviews and identify and develop employees for future leadership roles.
Make and adhere to difficult decisions.