Operations Manager

The Cavco Family of Companies•Albuquerque, NM

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination, customer service scheduling, database management, and commission calculations. The role evaluates sales agreements against final finance documents, prepares and revises agreements as needed, and gathers lender-required items to support deal funding. It coordinates projects from vendor bidding through completion, selects and evaluates vendors, manages schedules and work estimates, and reports process-improvement recommendations to management. The Operations Manager also arranges service to resolve customer concerns and complete contracts, updates deal-tracking information, and reviews project costing and information used to calculate commissions. The position may require local travel of up to 50% during normal business hours.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents.
Create final sales agreements that align with finance documents and revise, reprint, and close agreements when issues arise during customer closings.
Gather additional lender-required items, at discretion, to support funding of deals for PHV.
Gather project bids and coordinate projects through completion.
Select vendors for individual projects and change vendors when work quality or progress is unsatisfactory.
Adjust vendor work schedules in response to changes in customer or company priorities.
Hold vendors accountable to written work estimates and identify discrepancies.
Seek new vendors and recommend eliminating vendors providing poor-quality work.
Provide management with evaluation reports concerning internal and external customers and recommend process improvements.
Arrange, modify, and authorize service through factories or vendors to support customer satisfaction and contract completion.
Change service schedules or scopes of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions; escalate substantial-cost issues or situations requiring management advice.
Recommend responses to management when replying to customers or government bodies regarding conflict resolution.
Update deal-tracking and deal-status reports based on assessment of deal progress.
Use company applications to update information missing from deals when appropriate.
Review project costing for commission payments and enter key information used to pay commissions.