Operations Manager

Strategic Resources • Washington, DC

21h

About The Position

Strategic Resources, Inc. (SRI), an international provider serving federal, military, and commercial markets, is seeking an Operations Manager to support the MFLC Program. The program provides confidential counseling, consultation, outreach, and program management services intended to support the readiness, resilience, and well-being of eligible military service members, their families, and survivors. Licensed counselors deliver accessible, preventative support through a proactive and embedded service model. The program deploys more than 2,500 licensed counselors to military installations in the United States and more than 25 foreign countries.

The Operations Manager oversees human resources duties and the contract’s daily operations, coordinates worldwide Government assignment requests and related logistics, and establishes efficient operating procedures to support contract execution and quality service delivery. The position requires a bachelor’s degree and at least five years of relevant program operations and human resources experience. The job description notes that additional tasks may be assigned as needed.

Requirements

• Bachelor’s degree at minimum from an accredited university or college in business administration, project management, or a similar academic discipline.
• At least five years of experience managing program operations in an international, globally dynamic, geographically dispersed, rapidly changing, and diverse program environment.
• At least five years of experience with human resource management, worksite and assignment tracking, financial management, and stakeholder communications.

Nice To Haves

• At least two years of experience managing Service Level Agreements (SLAs) under an incentive-based contract.
• At least two years of experience supporting military organizations.

Responsibilities

• Oversee human resources duties and manage the daily operations of the contract.
• Ensure Government worldwide assignment requests are fulfilled in a timely manner.
• Ensure work assignment logistics and travel are completed and coordinated with applicable stakeholder points of contact at each worksite.
• Ensure efficient and effective operational procedures and processes support successful contract execution and quality service delivery to eligible participants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager