Operations Manager

Grifols•Lafayette, LA

20d•Onsite

About The Position

The Operations Manager is a member of the donor center leadership team and oversees day-to-day operational performance to support donor safety, regulatory compliance, production goals, and center profitability. The position provides direct leadership to frontline donor-floor staff and ensures center activities follow company standards, standard operating procedures, and applicable regulations. It assists with managing a plasma collection center and acts on behalf of the Center Manager when that manager is absent; the Operations Manager may manage the center alone for days at a time. This position manages employees in centers with more than 50,000 liters. The role oversees personnel functions, staffing and scheduling, employee development, training, performance, and disciplinary actions. It collaborates with Training and Quality staff, supports budget preparation, and monitors center performance against production and quality targets. The Operations Manager also oversees donor recruitment, donor satisfaction, facility and equipment upkeep, freezer management and plasma shipments, financial records, vendor performance, special projects, risk management, and corrective actions. The job requires familiarity with applicable state and federal requirements, including FDA-approved SOPs, OSHA, CLIA, and cGMP. A bachelor’s degree or equivalent is required, preferably in a relevant field, and typically three or more years of related experience. Supervisory experience and experience in regulated medical environments or plasma/whole-blood operations are preferred. Depending on the assignment, directly related experience, education, and/or competencies may be considered in place of stated requirements. Relocation may be required.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically, at least 3 years of related clinical or general business experience.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels and adhere to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Depending on the area of assignment, directly related experience or a combination of directly related education, experience, and/or competencies may substitute for the stated requirements.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Oversee all aspects of the donor center when the Center Manager is absent, including managing the center alone for days at a time.
Collaborate with Training and Quality staff to meet training and quality goals.
Coach and lead employees through effective feedback delivered through Operations Supervisors.
Monitor and evaluate operations; work with the Center Manager to develop and implement action plans to maximize efficiency, and make critical decisions about modifications to those plans.
Manage personnel functions, including hiring, work assignment and direction, employee development and training, disciplinary actions, termination, and personnel records.
Partner with the Center Manager in budget preparation and oversee facility operations to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all tasks in the center and fill production employee roles when needed.
Ensure the facility is neat and clean and equipment is maintained in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production levels.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors and support customer satisfaction and long-term donation.
Control donor funds and ensure financial records are accurate and orderly.
Keep the Center Manager informed of irregularities and provide action plans to address center deficiencies.
Minimize center liability through risk management reviews; investigate unsafe situations and complaints and develop and implement corrective actions.
Direct and monitor outside vendors.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center’s mission in the community.
Perform other duties as assigned by managers or supervisors.