Operations Manager

Niemann Foods•Carmel, IN

About The Position

The Operations Manager assists the Store Director in maximizing gross profit margins, ensuring sales production, controlling inventory and expenses, and creating a positive customer experience and profitable store outcomes through creative merchandising. The role also supports relationships with Vendors, Makers, and Producers, coordinates cross-merchandising with departments, and fosters the Niemann Harvest Market culture. The Operations Manager oversees store operations and personnel, including training and developing the store team, monitoring performance, and ensuring compliance with laws, policies, procedures, and safety requirements. The role represents NFI within the store and community and may take on other responsibilities assigned by the supervisor.

Requirements

Two years of supermarket management experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to use supermarket math concepts, including arithmetic, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.
Regularly stand, walk, use hands to finger, handle, or feel, reach with hands and arms, communicate with associates and customers, and lift or move up to 25 pounds.
Frequently stoop, kneel, crouch, and lift or move up to 50 pounds.
Occasionally sit, climb, balance, perform overhead lifting, taste or smell, crawl, and lift or move up to 100 pounds.
Vision abilities include close-distance vision, adjusting focus, distinguishing colors, peripheral vision, and depth perception.

Nice To Haves

Passion and purpose; interest in food and farming; curiosity and thirst for knowledge; outgoing, people-oriented nature; genuineness; communication skills and desire to share; interest in trends; honesty; and technology aptitude.
Supermarket knowledge; merchandising, people and team development, leadership, organization, prioritization, and detail-oriented skills; stability, open-mindedness, high energy, and adaptability.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Learn and use the three E’s: Engagement, Educate, Empowerment.
Assist in analyzing and measuring business trends and developing and implementing plans to maximize sales and meet or exceed goals and objectives.
Assist with controlling shrink expenses and payroll.
Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortment across departments, and keep the selling floor adequately stocked.
Monitor competitor activities, report results, share information with the supervisor, and make appropriate price recommendations.
Review department and store trends and recommend and initiate changes to maximize goals and objectives.
Ensure compliance with laws, policies, and procedures through store management and staff meetings, walkthroughs, audits, and other practices.
Represent NFI within the store and community.
Evaluate and respond to performance issues.
Actively recruit management candidates.
Assist the Store Director with training and developing the store team; direct and monitor training and development for store personnel.
Follow store and department policies and procedures.
Enforce safety policies and procedures and serve as a safety role model.
Manage subordinate supervisors and Associates, including directing, coordinating, and evaluating the unit and directly supervising nonsupervisory Associates.
Train Associates; plan, assign, and direct work; appraise performance; reward and coach Associates; address complaints; and resolve problems.
Perform other responsibilities assigned by the supervisor.