Operations Manager

ALS Global • Middletown, NJ

8d

About The Position

ALS is seeking an experienced Operations Manager to lead and support environmental laboratory operations. The role oversees technical activities, regulatory compliance, staff, facility and equipment performance, and delivery of high-quality analytical services. The Operations Manager leads a high-throughput production environment and promotes operational excellence, accountability, continuous improvement, and customer satisfaction.

The position manages laboratory workflow and performance, supports technical and client needs, maintains quality systems and regulatory compliance, and coordinates facilities and equipment maintenance. It also leads and develops a team of more than 50 laboratory personnel and works with QA, department supervisors, IT, project management, sales, vendors, and clients.

ALS describes its workplace as a diverse and inclusive community and says it provides programs and opportunities for employees to develop skills and build their careers. Candidates must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa. Applicants are asked to submit a resume and cover letter online.

Requirements

• Bachelor’s degree in Chemistry or a related science.
• At least 5 years of laboratory management experience.
• Strong knowledge of ISO 17025 and environmental regulations.
• Experience with LIMS systems.
• Proficiency in Microsoft Office, including Excel and Word.
• Understanding of organic and inorganic analytical methods.
• Proven success managing large teams of 50 or more staff.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent communication and client relationship skills.
• Demonstrated ability to manage high-throughput operations and meet performance targets.
• Ability to sit or stand for extended periods.
• Ability to use laboratory and computer equipment hands-on.
• Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.

Nice To Haves

• Environmental laboratory experience.
• Experience managing P&L.

Responsibilities

• Oversee daily laboratory operations to ensure efficiency, quality, and timely project completion.
• Provide technical guidance on instrument troubleshooting, method development, and data interpretation.
• Ensure proper use, calibration, and performance of laboratory instrumentation.
• Support development and implementation of new analytical methods.
• Lead a high-volume production laboratory to meet or exceed turnaround-time and on-time-delivery goals.
• Manage workflow, sample volume, and resource allocation across departments to maintain throughput.
• Establish, track, and report KPIs including turnaround time, backlog, capacity, and productivity.
• Identify bottlenecks and implement process improvements to increase efficiency, reduce cycle time, and improve service reliability.
• Partner with department supervisors to prioritize workload and align with client expectations and contractual deadlines.
• Promote accountability and continuous improvement focused on operational excellence and customer satisfaction.
• Ensure compliance with ISO 17025, NELAC, DoD, and other applicable regulatory standards.
• Partner with QA to maintain and improve laboratory quality systems.
• Monitor regulatory updates and communicate requirements to staff.
• Support audits and inspections.
• Oversee laboratory facility operations to ensure a safe, compliant, and efficient working environment.
• Coordinate preventative maintenance and repair of laboratory equipment, instrumentation, and building systems.
• Work with vendors and internal teams to maintain service contracts and resolve issues in a timely manner.
• Ensure compliance with safety, environmental, and operational requirements related to facility infrastructure.
• Identify and implement improvements to laboratory layout, utilities, and workflow efficiency.
• Manage, mentor, and develop a team of 50+ laboratory personnel.
• Oversee hiring, training, performance evaluations, and staffing levels.
• Foster a collaborative, accountable, and high-performance work environment.
• Serve as a technical resource for client inquiries and data interpretation.
• Support project management and sales teams with technical expertise.
• Assist with proposals, QAPPs, SOWs, and client presentations.
• Optimize laboratory workflows, systems, and data management processes.
• Collaborate with IT to support LIMS and automated reporting.
• Drive continuous improvement initiatives.

Benefits

• Programs and opportunities to develop new skills and build a diverse career.
• A safe, flexible, and rewarding career environment.
• Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager