Operations Manager

Knitwell Group • Eugene, OR

19d • Onsite

About The Position

Talbots is an omni-channel specialty retailer of women's clothing, shoes, and accessories, known for modern classic style, quality craftsmanship, and gracious service. The Operations Manager helps foster a culture of hospitality and deliver exceptional customer experiences while supporting store sales, service, and operational goals. The role partners with the Manager to lead store operations, merchandising execution, and team development. This is a regular, full-time position at Store 00384 in Eugene, Oregon.

Requirements

• At least two years of specialty retail experience, with an emphasis on store operations and/or visual merchandising.
• Professionalism, strong work ethic, integrity, and respect for others.
• Customer-centric approach and understanding of how exceptional service contributes to store sales.
• Ability to educate, coach, and mentor associates according to their individual strengths.
• Organized and strategic, able to make independent decisions and work in a fast-paced, changing environment.
• Clear communication of business-related information and brand initiatives.
• Ambitious, enthusiastic, and friendly, with the ability to work cooperatively in a diverse work environment.
• Technological aptitude to use, coach, and train others on computer POS, iPad, and handheld systems.
• Ability to climb ladders, move around regularly, and stand for extended periods.
• Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
• Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
• Open availability for 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
• Provide meaningful customer service that promotes products and builds brand relationships.
• Achieve sales and service metrics, including client outreach, appointment setting, and Talbots Classic Awards.
• Partner with the Manager to lead the team and take ownership of store operations.
• Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
• Educate and train associates, reinforcing brand standards, company policies, and procedures.
• Balance operational and selling priorities through appropriate planning, scheduling, and task prioritization.
• Monitor business conditions, competitors, fashion trends, and key business drivers to identify opportunities to maximize sales and meet financial goals.
• Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts at Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to develop beyond the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed