Operations Manager

Parks Hospitality Group Inc • Wilmington, NC

2d • Onsite

About The Position

Parks Hospitality Group is hiring an Operations Manager at Tru by Hilton Wilmington Wrightsville Beach to oversee Guest Services and Breakfast operations. The role is responsible for operational excellence and guest satisfaction across these departments, including daily operations, staffing and performance monitoring, policy compliance, and facility inspections. In the General Manager’s absence, the Operations Manager serves as the primary point of contact for team members and guests.

Requirements

• At least 2 years of hotel operations experience, including supervisory roles.
• Strong leadership and organizational skills.
• Proficiency in property management systems.

Responsibilities

• Oversee daily operations of Guest Services and Breakfast to ensure efficient service and guest satisfaction.
• Address guest feedback and resolve complaints to deliver exceptional guest experiences.
• Participate in reputation management initiatives and support positive reviews and feedback.
• Monitor staffing levels, schedules, and departmental performance.
• Maintain compliance with safety, health, and brand policies.
• Conduct regular inspections of rooms, public spaces, and facilities.
• Serve as the primary point of contact for team members and guests in the General Manager’s absence.

Benefits

• Competitive pay and comprehensive benefits, including medical, dental, and vision coverage from day one.
• 401(k) with company matching.
• Paid time off (PTO) for all team members.
• Team Member Recognition Program.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed