Operations Manager

CVS Health • Waipahu, HI

16h

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team, responsible for driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through strong leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the total leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

The role includes leading and supervising store crew, assigning and directing activities, communicating information openly and promptly, and supporting the Store Manager with plans to improve operations and service. It also involves assisting customers with questions, problems, and complaints, and promoting CVS customer service practices by greeting customers, offering help, and thanking them.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent.

Responsibilities

• Support the Store Manager in the overall management, supervision, and policy implementation of the store.
• Support sales and inventory management, employee staffing, training and development, and financial management.
• Lead, supervise, assign, and direct the activities of store crew.
• Communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED