Operations Manager

PDS Health•Merced, CA

7d•$30 - $40

About The Position

Merced Modern Dentistry is hiring an Operations Manager Trainee (OMT) to develop the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, with support from a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The role is expected to be ready to independently manage a dental office within 4–6 months after timely completion of the program. Upon completing the training program, the position becomes salaried. The OMT learns to lead office operations and teams, execute the PDS Operational Model in partnership with the Owner Dentist, support a positive patient experience, and meet financial and operational goals. The position involves travel between assigned offices, including planned or unplanned visits, and requires reliable transportation. The work is primarily in an office, with field visits and driving as needed.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the driver’s license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that permits timely travel between multiple offices.
Be able to travel to multiple assigned offices per day, sometimes several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize effectively in a fast-paced, ambiguous environment; and work with limited direction.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and others.
Ability to draw valid conclusions, use sound judgment under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to meet unique needs.
Effective verbal and written communication, presentation, team leadership, prioritization, coaching, mentoring, training, performance evaluation, feedback, and team member relations skills.
Strong organizational skills, a systematic approach to assignments, attention to detail, and ability to identify, analyze, and solve problems.
Ability to create presentations and deliver them effectively.
Ability to perform the job’s physical activities, including sitting, standing, walking, keyboarding, handling materials, reaching, seeing, talking, hearing, and occasionally stooping, kneeling, bending, or crouching; frequently lift or carry materials typically weighing less than 40 pounds.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and help foster PDS culture and values.
Assess, hire, train, supervise, coach, and retain suitable team members.
Investigate and resolve staff and patient issues using timely, effective, and considered solutions.
Execute the PDS Operational Model consistently in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth and manage expenses to meet monthly goals and budgets.
Follow cash management and accounting protocols.
Help the team develop and deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvements.
Maintain open communication and commitments with direct supervisors, raising concerns promptly.
Maintain a professional appearance and demeanor and treat others respectfully.
Develop proficiency in people-related processes, including hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols for efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that support improved team member development outcomes.