(USA) Operations Manager (Non-Complex)

Walmart•Clovis, CA

2d•Onsite

About The Position

The Operations Manager oversees store operations and supports the Store Manager in achieving financial, customer service, compliance, safety, and associate-development goals. The role leads community outreach and represents the company to community organizations, while promoting company programs, events, and sustainability efforts to associates, customers, and the local community. The position ensures compliance with company policies and procedures, maintains asset-protection, safety, and quality standards, reviews operational performance, and develops action plans to address deficiencies. It supervises and develops associates through hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and setting clear expectations. The manager models Walmart’s customer-service standards and helps resolve customer concerns and improve the customer experience. The Operations Manager assists with financial performance by reviewing profit-and-loss statements, controlling expenses, supporting sales and profit goals, and contributing to budget forecasting. The role coordinates work and initiatives with stakeholders, measures progress, identifies improvement opportunities, and promotes accountability, continuous learning, and Walmart’s values, including respect for the individual, integrity, customer service, and striving for excellence.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead community outreach by supporting associates and managers in community service, maintaining relationships with community stakeholders, and representing the company to external organizations.
Promote company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensure compliance with company policies and procedures by holding hourly associates accountable and interpreting reports.
Implement and monitor asset-protection and safety controls, maintain quality-assurance standards, oversee safety and operational reviews, and develop corrective action plans.
Supervise and develop hourly associates through hiring, training, mentoring, listening, assigning duties, evaluating performance, recognition, and clear, consistent communication.
Promote a sense of belonging and provide tour-to-teach feedback to help associates achieve business goals.
Model Walmart’s One Best Way service model and support customer-service initiatives, resolve customer needs and complaints, and lead process improvements that enhance customer experience.
Assist the Store Manager in achieving facility sales and profit goals by reviewing profit-and-loss statements, controlling expenses, correcting financial performance deficiencies, and contributing to budget forecasting.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Support Walmart’s mission, values, ethics, and standards by implementing action plans and providing guidance on applying them to business processes and practices.
Build high-performing teams, develop and retain talent, recognize contributions, foster belonging, and communicate effectively to motivate and influence.
Make data-informed decisions, balance short- and long-term priorities, drive continuous improvement, and encourage learning and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.