Operations Manager

Tharaldson Hospitality•Rancho Cordova, CA

14d•$72,000 - $75,000•Onsite

About The Position

The Operations Manager oversees hotel operations at the Rancho Cordova Homewood Suites by Hilton, ensuring compliance with operating guidelines and hotel and franchise policies. The role supports the General Manager, handles guest and employee concerns, and directly supervises front desk, housekeeping, laundry, and/or maintenance staff as assigned. It also includes housekeeping oversight, such as staff training, room inspections, inventory monitoring, work assignments, and follow-up on room and maintenance issues. The Operations Manager performs the General Manager’s functions in their absence and may perform Housekeeper duties as needed.

Requirements

Valid driver’s license.
Open availability.
Knowledge of inventories, scheduling, and ordering.
Education preferred: associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

At least one year of similar experience in select-service or extended-stay properties.
Brand experience.

Responsibilities

Monitor and ensure compliance with all operational guidelines.
Conduct monthly department meetings to review procedures and solicit employee input.
Handle and resolve guest complaints and employee issues.
Assign duties and observe employee performance to ensure compliance with hotel and franchise policies and operating procedures.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage scale surveys and ensure wages follow applicable guidelines.
Ensure property hiring practices comply with state and federal requirements.
Perform the General Manager’s functions in their absence.
Supervise housekeeping staff and provide training, including safety and standard operating procedures, as directed by management.
Inspect rooms, including deep cleans, to ensure company quality standards.
Distribute keys and work assignments to staff.
Address guest complaints regarding housekeeping service or equipment.
Assist the General Manager in selecting housekeeping personnel.
Help hotel management ensure housekeeping staff follow efficient and effective procedures.
Monitor linen and guest supply inventory.
Report maintenance repairs and record repair information in the maintenance log.
Complete follow-up on vacant or occupied rooms.
Assume Housekeeper duties as necessary.
Manage lost and found items as appropriate.
Directly supervise front desk, housekeeping, laundry, and/or maintenance staff as determined by the General Manager.
Interview, hire, train, plan and assign work, direct staff, appraise performance, reward and discipline employees, and address complaints and resolve problems.
Perform other duties as assigned.