Operations Manager

PDS Health•Long Beach, CA

25d

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor, using structured curriculum, practical on-the-job application, and development meetings. The role is expected to progress to independent office management within 4–6 months after timely completion of the program. Upon completion of the training program, the position becomes salaried. The OMT works in partnership with the Owner Dentist and reports weekly to the Regional Manager. The work is primarily sedentary and office-based, with field visits and driving between assigned offices. The role involves managing staff and office operations, supporting patient experience, and meeting financial and operational goals.

Requirements

High school diploma or equivalent.
Five or more years of related operational management work experience.
Maintain a valid driver’s license and automobile insurance, with license verification through a motor vehicle record check at hire, or have reliable alternate transportation that permits timely travel between multiple offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using information that may be vague or limited, and to exercise independent judgment.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents, and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility to adapt processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize duties, coach, mentor, train, write performance evaluations, provide feedback, and address team member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and resolution skills; detail-oriented, process-focused, self-motivated, proactive, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Investigate and resolve staff and patient issues by analyzing the circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently and meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth, manage expenses to meet monthly goals and budgets, and follow cash management and accounting protocols.
Help the team deliver the Perfect Patient Experience.
Lead, coach, mentor, and develop team members, identifying and implementing opportunities for improvement.
Maintain commitments and open communication with direct supervisors; raise issues and concerns openly and early.
Maintain a professional appearance and demeanor, and interact with others professionally and respectfully.
Develop proficiency with people-related processes and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams, including leadership and team development capabilities.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team member development outcomes.