Operations Manager

PDS Health•Rancho Cordova, CA

18d

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the Operations Manager Development Program, supported by a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The role is expected to progress to independent dental-office management within 4–6 months after timely completion of the program. Upon completing the program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable transportation that enables required travel.
Travel to multiple offices in a timely manner, potentially several times per day; travel may be planned or unplanned and subject to change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when it is vague or limited.
Ability to multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and others.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Strong personal responsibility, ability to work with others and accept direction, and commitment to continued learning and adapting processes to unique needs.
Effective verbal and written communication and presentation skills, including the ability to lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational, analytical, and problem-solving skills, with a systematic and detail-oriented approach.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices in accordance with the We Believe Behavioral Framework.
Learn to create an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain right-fit team members.
Investigate and resolve staff and patient issues by evaluating facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash-management and accounting protocols.
Support development of the Perfect Patient Experience.
Lead, coach, and mentor team members to identify and implement improvements.
Maintain open communication and commitments with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and communicate respectfully.
Develop proficiency with people-related processes, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competence managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that improve team-member development outcomes.