Operations Manager II

ASCENSION DEPAUL SERVICES•New Orleans, LA

21d•Onsite

About The Position

The Operations Manager II directs the day-to-day operations of designated optometry clinic sites and special projects. The role provides operational oversight of optometry clinics, routine eye care services, and optical dispensaries; ensures compliance with DCHC standards and applicable certifying and accrediting requirements; and serves as a member of the Management Team. The manager oversees clinic systems, staffing, patient experience, quality improvement, regulatory compliance, revenue-cycle processes, optical inventory and vendor relationships, equipment, reporting, and physical technology infrastructure. The position collaborates with clinical and executive leaders to support integrated care, develop and implement operational policies, and advance organizational goals, service growth, patient retention, and optical sales.

Requirements

Bachelor’s degree from an accredited university in Business Administration or Healthcare Management, or four years of managing clinic operations in a healthcare setting in lieu of or as a substitute for the degree.
Demonstrated experience in healthcare revenue-cycle management, specifically vision-plan and medical billing, coding, and denial management.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Ability to travel between multiple health clinic sites.
Louisiana driver’s license.
Ability to perform work involving lifting, twisting, standing, bending, and walking; the described workday involves these activities for at least 40% of the time.

Nice To Haves

Experience working in community health centers or Federally Qualified Health Center settings.
Prior clinical or operational management experience focused on optometry, ophthalmology, or optical retail.
Familiarity with optical dispensary operations, lens and frame vendor management, and specialized optometric EHR systems.
ABO (American Board of Opticianry) certification or CPOT (Certified Paraoptometric Technician) designation.

Responsibilities

Manage systems and relationships to support quality care, safety, regulatory compliance, and patient satisfaction.
Resolve workflow issues and drive continuous quality improvement and staff competency across exam lanes and the optical retail floor.
Supervise 2–4 providers and up to 20 support associates, including optometrists, opticians, optometric technicians, and front-desk scheduling staff.
Oversee optical dispensary operations, frame boards, contact lens and optical supplies inventory, and laboratory vendor relationships.
Manage optometric revenue-cycle processes, including medical insurance and vision-plan billing, coding, and related services.
Evaluate assigned personnel and coordinate initial and ongoing competency checks with the optometrist and/or Chief Medical Officer.
Determine staffing levels; interview, hire, onboard, and conduct performance reviews; and work with Human Resources on progressive discipline.
Collaborate with Executive Leadership to achieve organizational goals and objectives.
Plan, implement, evaluate, and market services, with a focus on patient retention for annual eye exams and optical sales growth.
Prepare and distribute weekly and monthly operating reports, including optometry metrics such as patient volume, revenue per exam, glasses outsourced or made in-house, no-show rate, and rescheduling capture percentage.
Serve as the primary site contact for patient satisfaction, resolving concerns and improving service excellence.
Use the Electronic Health Record and reporting functions; ensure staff training and competency in registration, scheduling, EMR applications, optometry modules, and practice management software.
Ensure clinic compliance with federal and state regulations and state optometry board guidelines, including HIPAA, OSHA, CLIA, Medicare, and HRSA requirements.
Ensure appropriate care, calibration, and maintenance of specialized eye-care equipment.
Attend or conduct clinic staff meetings and participate in provider CQI and organizational meetings as needed.
Collaborate with Executive Leadership to develop and implement site operations policies and procedures.
Foster collaboration among clinical departments, divisions, medical staff leadership, and affiliated services.
Accept supervision, feedback, and continuing education as requested.
Attend billing-services training as required and ensure staff receives training to maintain billing knowledge.
Assist with documenting incidents and untoward events and participate in safety programs and disaster drills.
Complete payroll for direct reports on time.
Apply the vision and mission of DePaul Community Health and uphold patient rights, responsibilities, and confidentiality.
Manage the physical technology infrastructure.
Support growth through business planning and special projects.
Travel between clinic sites and work flexible hours to accommodate site and community-event needs.