Operations Manager and Senior Training Leader

CAVU International LLC•Virginia Beach, VA

13d•Onsite

About The Position

CAVU International is seeking an experienced, highly motivated, and detail-oriented Operations Manager and Senior Training Leader to support the daily management, coordination, and execution of domestic and international coaching operations. Reporting to the Senior Vice President of Operations, the role provides operational, administrative, scheduling, and training support across client projects. The position requires offshore oil and gas coaching experience, leadership and organizational skills, and the ability to manage multiple priorities independently in a dynamic global environment. The successful candidate will manage daily operational requirements, support coaches and Project Managers, deliver advanced training, and respond to time-sensitive operational issues. This is a full-time, on-site position at CAVU International’s Virginia Beach office. The regular schedule is Monday through Friday, 0800–1600, excluding designated company holidays. Extended workdays, after-hours work, weekends, and holidays may be required to maintain operational continuity. The role also requires a minimum average of five billable client days per month, measured over the calendar year, and includes shared Journey Management monitoring duties with the SVP of Operations. The Operations Manager will support operational oversight, coach qualification and development, Journey Management communications, scheduling and event administration, and budget and financial tracking. The role is accountable for reliable execution, proactive communication, accurate scheduling and reporting, strong training leadership, responsiveness, financial accountability, teamwork, professionalism, and continuous process improvement.

Requirements

Must reside in the Virginia Beach area and work on-site at CAVU’s Virginia Beach office.
Must have demonstrated coaching experience within the offshore oil and gas industry, including familiarity with offshore operations, safety leadership, and workforce performance improvement.
Must demonstrate strong leadership, organizational, interpersonal, and communication skills, including the ability to coordinate across projects, clients, and geographic locations.
Must be able to manage competing operational priorities, exercise sound judgment, and resolve time-sensitive challenges with minimal supervision.
Must be available for extended workdays, after-hours requirements, weekends, and holidays when necessary to maintain operational continuity.
Must be able to independently deliver advanced-level CMP training modules, presentations, and practical exercises equivalent to CAVU’s senior-instructor curriculum.
Must be able to deliver Basic Coaching and Demo-Do presentations, demonstrations, and practical exercises to CAVU’s established standards.
Must obtain and maintain qualifications necessary to independently lead and facilitate CAVU HPI courses.
Must manage extended-duty requirements using fatigue-management practices, including a maximum operational duty window of 16 hours and a required 8-hour rest and recovery period.
Must demonstrate operational reliability, proactive communication, scheduling accuracy, responsiveness, financial accountability, teamwork, professionalism, and continuous improvement.

Responsibilities

Report to the SVP of Operations and support assigned operational priorities, initiatives, and management responsibilities.
Assist with daily oversight and coordination of domestic and international coaching operations.
Provide operational support to Project Managers, Client Managers, and coaches to help ensure continuity and quality of client services.
Identify, communicate, and help resolve operational challenges, staffing gaps, scheduling conflicts, and urgent client requirements.
Maintain awareness of active coaching assignments, personnel movements, and emerging operational risks.
Respond to urgent operational matters outside normal business hours, including weekends and holidays, as required.
Support a minimum average of five billable client days per month, measured over the calendar year.
Perform additional duties and special projects assigned by the SVP of Operations.
Independently deliver advanced-level Coach Management Program (CMP) training modules, presentations, and practical exercises equivalent to the current curriculum delivered by CAVU’s senior instructors.
Deliver Basic Coaching and Demo-Do presentations, demonstrations, and practical exercises in accordance with CAVU’s instructional standards.
Obtain and maintain qualifications needed to independently lead and facilitate CAVU High Performance Instructor (HPI) courses.
Assess coach readiness, identify training deficiencies, and coordinate professional development requirements.
Schedule, coordinate, track, and document coach training, certifications, and recurring qualification requirements; maintain training records and file completion certificates in designated personnel folders.
Ensure coach CVs are reviewed and updated at least every six months.
Share responsibility with the SVP of Operations for monitoring designated Journey Management communication channels for active coaching personnel, including outside normal business hours and on weekends as operationally required.
Track and acknowledge coach travel, personnel movements, and required Journey Management communications; provide the SVP of Operations daily confirmation of monitoring and response status, including outstanding acknowledgments, discrepancies, or concerns.
Investigate and follow up promptly on missing, delayed, or incomplete Journey Management communications; elevate significant operational or personnel safety concerns to the appropriate Project Manager, Client Manager, and SVP of Operations.
Coordinate after-hours and emergency responses, and manage extended-duty requirements using fatigue-management practices, including a maximum 16-hour operational duty window followed by an 8-hour rest and recovery period.
Maintain and update the Master Operations Calendar and Scheduling Spreadsheet, Event Title Change Database, and sequential Event Title and Schedule Change Log.
Prepare and distribute event title and schedule changes by email to designated personnel, supporting approximately 200–250 scheduling updates annually; ensure communications are accurate, timely, and aligned with the Master Operations Calendar.
Maintain and report monthly scheduled coaching-day totals, including a rolling three-month forecast of anticipated client activity; coordinate resolution of scheduling discrepancies and maintain accurate records.
Assist with coordinating and tracking international work permits, visas, and travel-related documentation for assigned coaches.
Track annual coaching-day totals for year-end operational reporting and financial reconciliation.
Assist the SVP of Operations with developing, tracking, and maintaining the annual Operations budget; monitor monthly expenditures against planned allocations and identify significant variances.
Support monthly and annual budget reviews, projections, adjustments, and financial planning; maintain accurate records of operational expenditures and financial commitments.
Review and approve expense reports as authorized and directed by the CFO.
Coordinate with Finance to ensure scheduled coaching days, billable assignments, and operational activities are documented accurately for invoicing and year-end accounting.
Provide timely budget and operational financial updates to the SVP of Operations.
Identify and implement opportunities to improve operational processes, efficiency, and organizational effectiveness.