SENIOR OPERATIONS LEADER

Abraxas Youth & Family Services•Shelby, OH

11d•Onsite

About The Position

The Senior Operations Leader assists with overseeing the implementation of activities that support the daily schedule on one or more facility units. The role mentors and trains Youth Development Team Leaders and Youth Development Specialists, supports staffing and training, and helps ensure that policies, procedures, and client intervention practices are followed. The position also interacts with and helps supervise clients during daily activities, supporting their safety, security, and well-being. Duties include facility security, client intake and screening, documenting groups and services, maintaining unit supplies, and administering or supporting self-administration of medication when necessary and in accordance with policy. The Senior Operations Leader responds to emergencies, including evacuation, CPR, and first aid, and demonstrates and guides appropriate client intervention and Safe Crisis Management techniques. This is a full-time position in Shelby, Ohio, paying $28 per hour. Employment is administered through Apis Services, Inc., and the role supports Abraxas’s mission and philosophy of helping people live meaningful, fulfilling, and independent lives.

Requirements

High school diploma or GED and at least one year of related experience, or an associate’s or bachelor’s degree.
Demonstrated leadership experience.
At least 21 years of age.
Required criminal clearances, including applicable state and child clearances and, if necessary, FBI clearance.
Non-communicable diseases physical exam.
Valid driver’s license from the employee’s state of residence.
Ability to use computers and the software typically used by the department.
Ability to lift up to 25 pounds.
Ability to stand, walk, bend, and assist individuals as needed.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Six months’ experience as a Youth Development Team Leader preferred.

Responsibilities

Assist with overseeing implementation of activities supporting the daily schedule on one or more facility units.
Mentor and train Youth Development Team Leaders and Youth Development Specialists.
Maintain employee schedules that provide adequate coverage for the safety of clients and employees.
Help develop and implement systems to organize and monitor work activities.
Participate in interviews and recommend qualified internal applicants for posted positions.
Structure, implement, and facilitate new employee on-the-job orientation.
Schedule employee training to ensure mandatory training requirements are met.
Ensure standard operating procedures, program policies and procedures, and client intervention processes are implemented appropriately.
Provide on-the-job training to Youth Development Operations Leads.
Interact with and help supervise clients during daily activities to ensure their safety and security.
Maintain regular communication with supervisors and co-workers.
Support facility security by conducting headcounts and room checks and observing client movement.
Observe client behavior and intervene appropriately.
Process intakes and screen clients according to program policy.
Facilitate and document groups or meetings, and monitor documentation of services each shift.
Ensure the unit has adequate supplies, including hygiene products and cleaning supplies.
Administer medication or support self-administration when necessary, ensuring the process follows policy in the absence of medical staff.
Support the company’s mission and philosophy and follow its professional expectations, code of conduct, policies, and procedures.
Maintain confidentiality of client information.
Observe activities and respond appropriately to emergencies, including evacuation, CPR, or first aid.
Promote the Seven Key Principles of care.
Use appropriate client intervention skills and Safe Crisis Management techniques, monitor interventions, and guide other employees as needed.