Operations Leader

Swift Transportation•Opelika, AL

8d•$59,750 - $72,500

About The Position

Swift Transportation is seeking an Operations Leader to serve as a Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250–500+ trucks. For Express lanes, the role oversees continued growth of the Express business. The Operations Leader may assume responsibility for terminal functions in the absence of the Terminal Leader when designated, and may perform additional duties assigned by leadership. The role coordinates with internal departments, monitors designated personnel and operational reports, and helps identify and resolve service issues. It also supports terminal and planning-center functions such as staff scheduling, driver relations, customer relations, trailer-pool monitoring, and office supply purchasing, as assigned. Swift describes itself as a large truckload carrier with locations nationwide and emphasizes continual learning, advancement, company culture, training, development, and inclusion. Candidates must be authorized to work in the United States; the company does not sponsor employment visas.

Requirements

Previous leadership experience.
At least one year of experience in a Swift Driver Leadership, Planning, or CSR position; alternatively, 2+ years of Swift Driver experience combined with at least 2 years of prior leadership experience.
Ability to lead others, communicate well, transfer knowledge, stay organized, maintain a professional appearance, take direction from leaders, and pay attention to detail.
Bachelor's degree or an equivalent combination of education and experience.
Must be authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

Knowledge of the transportation industry.

Responsibilities

Serve as Fleet Leader or Planning Leader and take on additional Operations or Customer Service leadership responsibility for terminals with 250–500+ trucks.
Oversee continued growth of Express business for Express lanes.
Assume responsibility for Terminal functions in the absence of the Terminal Leader, if designated.
Act as a liaison between internal departments and ensure they communicate needs and opportunities for improvement.
Perform designated functions such as purchasing office supplies, scheduling staff, monitoring trailer pools, addressing driver compliance and driver relations issues, and handling customer relations issues.
Monitor and evaluate the performance of designated department personnel and other assigned staff.
Monitor outbound freight within the designated planning center and act as a Service Champion by identifying service issues, managing expectations, collaborating with internal departments on resolutions, and executing opportunities to improve service.
Review terminal reports, including productivity, unmanned trucks, crashes, workers' compensation, Driver Controlled Idle (DCI), risk analysis, and other reports assigned by leadership.
Maintain a positive work atmosphere and communicate in a manner that supports business operations and company demands and expectations.
Perform additional duties as assigned by leadership.