Operations Leader

Swift Transportation•Opelika, AL

About The Position

Swift Transportation is hiring an Operations Leader to serve as a Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250–500+ trucks. For Express lanes, the role oversees continued growth of Express business. The Operations Leader may assume responsibility for Terminal functions in the absence of the Terminal Leader, if designated. The role coordinates across internal departments, supports operational and customer-service functions, monitors personnel and performance, and helps resolve service issues. The position may also take on additional duties assigned by leadership.

Requirements

Previous leadership experience.
At least one year of experience in a Swift Driver Leadership, Planning, or CSR position; alternatively, 2+ years of Swift Driver experience combined with at least 2 years of prior leadership experience.
Ability to lead others.
Ability to communicate well with others and transfer knowledge.
Organizational skills.
Professional appearance.
Ability to take direction from leaders.
Attention to detail.
Bachelor’s degree or an equivalent combination of education and/or experience.
Candidates must be authorized to work in the U.S.; the company does not sponsor employment visas.

Nice To Haves

Knowledge of the transportation industry.

Responsibilities

Serve as the Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250–500+ trucks.
Oversee the continued growth of Express business for Express lanes.
Assume responsibility for Terminal functions in the absence of the Terminal Leader, if designated.
Act as a liaison between internal department personnel and ensure departments communicate needs and opportunities for improvement.
Perform designated functions such as purchasing office supplies, staff scheduling, monitoring trailer pools, addressing driver compliance and driver relations issues, and addressing customer relations issues.
Monitor and evaluate the performance of designated department personnel and other assigned staff.
Monitor outbound freight within the designated planning center and act as a Service Champion by identifying service issues, managing expectations, and collaborating with internal personnel to resolve issues and improve service.
Review terminal reports, including productivity, unmanned trucks, crashes, workers' compensation, Driver Controlled Idle (DCI), risk analysis, and other reports assigned by leadership.
Maintain a positive work atmosphere through conduct and communication that supports successful business operations and company expectations.
Perform additional duties as assigned by leadership.