Operations Leader

CPF Dental LLC•Chattanooga, TN

9d•$55,000 - $65,000

About The Position

The Operations Leader (OL) is responsible for effectively and independently managing the day-to-day operations of a financially viable Marquee Dental Partners office under the direction of the Director of Market Operations (DMO) or Regional Manager (RM). The role manages all nonclinical team members and office areas, oversees practice financial results, and ensures business responsibilities, budget expectations, and key performance metrics are met or exceeded. The position is exempt and salaried, with at-will employment status and incentive eligibility.

Requirements

High school diploma or equivalent.
At least three years of related work experience in operational management.
Ability to interpret data and make business decisions.
Ability to perform basic and intermediate mathematical calculations, including percentages and ratios.
Ability to speak publicly and train people with different learning styles.
Ability to complete tasks in a timely manner.
Computer proficiency and technology skills.
Strong customer-service focus, attention to detail, and financial acumen.
Ability to accept respectful, constructive feedback.

Nice To Haves

Associate’s or bachelor’s degree.
At least five years of experience leading and coaching a team, with some P&L oversight or experience.
Competitive, energetic, results-driven, and goal-oriented approach.
Self-starter who can work and think independently.
Effective team-building and servant-leadership skills.
High emotional intelligence and ability to influence ideas and thinking.
Commitment to lifelong learning and continued educational advancement.

Responsibilities

Identify, onboard, train, develop, and retain office-level talent.
Drive year-over-year revenue and profit (Facility Contribution) growth.
Oversee the practice’s financial results and ensure budget, production, financial-record, and audit expectations are met.
Conduct daily morning huddles and monthly staff meetings to foster communication, share updates, teach, and support profitable practice operations.
Champion Marquee Dental Partners’ Mission, Vision, and Values.
Ensure patients have an extraordinary experience and provide outstanding customer service.
Partner with the DMO and HR to develop corrective action and performance improvement plans; follow company progressive-discipline protocols and consult with the DMO and HR before delivering corrective-action or warning documents.
Ensure staff are trained promptly and understand current processes, policies, and job responsibilities.
Hold self and staff accountable for completing projects, duties, and company deliverables.
Complete required continuing education for self and staff, and follow HIPAA and OSHA safety procedures.
Manage all nonclinical team members and all office areas and departments.
Resolve patient complaints, concerns, and questions in partnership with staff.
Lead by example, support staff job satisfaction, and conduct annual performance evaluations.
Manage facilities issues, repairs, and office appearance.
Manage costs and expenses responsibly and support and enforce company policies and procedures.
Ensure compliance with state and federal employment laws and applicable regulatory requirements.
Build and maintain positive relationships with doctors, address their concerns, anticipate and facilitate their needs, and meet their income expectations.
Safeguard bank deposits and petty cash.
Protect patient health, personal, and financial information in accordance with HIPAA and company standards.
Process insurance claims properly to maximize patient benefits.
Provide the DMO with feedback and recommendations to improve business operations.
Perform other assigned duties and responsibilities.