Operations Leader - Full Time

Sephora•Richmond, VA

11d•$24 - $28•Onsite

About The Position

As an Operations Leader at Sephora, you will drive operational excellence and help ensure the store runs efficiently while supporting an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach team members to perform at their best. The role includes a full-time schedule of 30–40 hours per week. You must be available during peak retail operations, including nights, weekends, and holidays, and maintain punctuality and consistent attendance. The position is hourly and non-exempt.

Requirements

At least 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
Demonstrated ability to lead, coach, and develop teams to achieve goals.
Strong attention to detail, problem-solving, and organizational skills.
Effective time management and ability to prioritize in a dynamic environment.
Excellent communication and interpersonal skills.
Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
Ability to lift and carry up to 50 pounds as needed.
Meet the required minimum number of weekly shifts and hours, with full-time hours of 30–40 per week.
Availability during peak retail operations, including nights, weekends, and holidays, with punctuality and consistent attendance.

Responsibilities

Oversee inventory management, replenishment, order fulfillment, and operational standards.
Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
Partner with the team to deliver exceptional client service and contribute to store goals.
Guide and train team members on operational processes, selling behaviors, performance metrics, and company initiatives.
Promote an inclusive culture of openness where everyone feels empowered.
Follow company policies and help create a safe and enjoyable shopping experience.