Operations Leader - Full Time
About The Position
The Operations Leader drives operational excellence and ensures the store runs efficiently while supporting an exceptional client experience. This role leads the operations team, oversees inventory and merchandising, and coaches team members. The position is full-time, regular, and hourly (non-exempt), with a stated schedule of 30–40 hours per week. The role requires availability during peak retail operations, including nights, weekends, and holidays, as well as punctuality and consistent attendance. The Operations Leader oversees inventory management, replenishment, order fulfillment, and operational standards; leads visual merchandising, promotional events, and store maintenance; and partners with the team to deliver excellent service and achieve store goals. The role also trains and develops team members in operational processes, selling behaviors, performance metrics, and company initiatives, while fostering an inclusive and collaborative culture and upholding company policies to support a safe and enjoyable shopping experience. The position is based at Sephora’s NY-King’s Plaza store in Brooklyn, New York. The listed hourly pay range is $28.00–$32.00. Actual pay depends on relevant qualifications and experience and other legitimate, nondiscriminatory factors specific to the position or location. Sephora describes comprehensive healthcare and wellbeing benefits based on eligibility.
Requirements
- At least 2 years of leadership experience in a similar role; retail operations or hospitality experience is preferred.
- Demonstrated ability to lead, coach, and develop teams to achieve goals.
- Strong attention to detail and excellent problem-solving and organizational skills.
- Effective time management and ability to prioritize in a dynamic environment.
- Excellent communication and interpersonal skills.
- Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
- Physical ability to lift and carry up to 50 pounds as needed.
- Meet the minimum weekly shift/hour requirements for full-time work (30–40 hours per week).
- Availability during peak retail operations, including nights, weekends, and holidays; punctuality and consistent attendance.
Nice To Haves
- Leadership experience in retail operations or hospitality.
Responsibilities
- Lead inventory management, replenishment, order fulfillment, and adherence to operational standards.
- Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
- Partner with the team to deliver exceptional client service and contribute to achieving store goals.
- Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
- Promote an inclusive culture of openness, teamwork, and empowerment.
- Follow company policies and help create a safe and enjoyable shopping experience.
Benefits
- Comprehensive healthcare and wellbeing benefits based on eligibility.
- An inclusion and belonging commitment that celebrates, respects, and honors individual uniqueness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
