Operations Intern

Vertex • King of Prussia, PA

7d • Onsite

About The Position

Build practical experience in B2B SaaS while learning about tax, compliance, and certificate processes at Vertex, Inc., a global indirect tax and compliance technology company. The role primarily involves communicating with customers by email, gathering and clarifying information, following established procedures, and using Microsoft Office and specialized software to complete accurate, detail-oriented work. The team supports customers across all U.S. time zones. Schedules fall within operating hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. This is an on-site role in the King of Prussia area, requiring at least 20 hours per week. The hourly pay range is $22–$24. The role may also be eligible for the Vertex Bonus Plan, a role-specific sales commission or bonus, and/or equity grants. Duties may change or expand at management's discretion.

Requirements

• Strong, professional written communication skills, including the ability to ask clear follow-up questions.
• Excellent attention to detail and ability to follow standard operating procedures.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Comfort learning and using specialized software tools.
• Ability to work on-site in the King of Prussia area for at least 20 hours per week.
• Relevant education, training, or professional experience.

Nice To Haves

• Ability to work a consistent, full-time schedule.
• Coursework or experience in accounting, tax, finance, business, or a related field.

Responsibilities

• Communicate with customers primarily by email.
• Gather and clarify information from customers, including by asking follow-up questions.
• Follow established procedures and standard operating procedures.
• Use Microsoft Office and specialized software to complete accurate, detail-oriented work.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed