Operations Intern

Vertex Inc. • King of Prussia, PA

4d • Onsite

About The Position

Build practical experience in B2B SaaS while learning about tax, compliance, and certificate processes at Vertex, Inc., a global indirect tax and compliance technology company. The intern communicates with customers primarily by email, gathers and clarifies information, follows established procedures, and uses Microsoft Office and specialized software to complete accurate, detail-oriented work. The team supports customers across all U.S. time zones. Work schedules fall within the team’s operating hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. The position requires working on-site in the King of Prussia area for at least 20 hours per week. Other functions may be assigned, and management may add or change duties at any time.

Requirements

• Strong, professional written communication skills, including the ability to ask clear follow-up questions.
• Excellent attention to detail and ability to follow standard operating procedures.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Comfort learning and using specialized software tools; coding experience is not required.
• Ability to work on-site in the King of Prussia area for at least 20 hours per week.
• Relevant education, training, or professional experience.

Nice To Haves

• Ability to work a consistent, full-time schedule.
• Coursework or experience in accounting, tax, finance, business, or a related field.

Responsibilities

• Communicate with customers primarily by email.
• Gather and clarify customer information, including asking clear follow-up questions.
• Follow established procedures and standard operating procedures.
• Use Microsoft Office and specialized software to complete accurate, detail-oriented work.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed