Operations Director - Audio Visual, Event Technology
Pinnacle Live•Los Angeles, CA
•$100,000 - $115,000
About The Position
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. The Operations Director assists the Venue Director with overall venue management, with an emphasis on team member management and event execution. The role oversees timely setup, operation, and strike of audiovisual equipment in accordance with company standard operating procedures, as well as equipment maintenance, logistics, guest service, and client satisfaction.
Requirements
- High school graduate or equivalent.
- At least three years of event technology experience in a hospitality environment.
- At least three years of demonstrated managerial experience.
- Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.
- Planning ability and ability to plan ahead.
- Excellent organizational skills.
- Demonstrated personnel management ability.
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Strong customer focus.
- Strong attention to detail.
Responsibilities
- Manage the setup of client events to help ensure successful outcomes and compliance with Pinnacle Live standards.
- Ensure inventory is in good working order, rentable condition, and secure from theft or damage; manage equipment inventory and location.
- Assist the Venue Director with venue budgeting to increase revenue and control expenses, including subrentals and labor.
- Manage accurate and timely billing of events and clients.
- Maintain equipment and coordinate repairs for damaged equipment.
- Use company computer systems appropriately to communicate and organize workload.
- Assist the Director with creating client proposals as directed.
- Support training and development of the venue team.
- Communicate questions and concerns to the Director.
- Foster continual improvement and strong team member morale.
- Stay current on industry trends, tools, and innovations and continually improve technical skills.
- Attend hotel function review meetings as required.
- Build strong relationships with local vendors.
- Delegate tasks effectively.
- Develop and appraise team members, taking corrective action promptly and in accordance with company policy.
- Comply with all standard operating procedures.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans in addition to base salary.
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
