Operations Coordinator (Southeast US, Remote)

ICF • Reston, VA

4d • Remote

About The Position

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, focusing on commercial building systems and energy-efficient technologies. This entry-level role helps manage energy and environmental programs effectively by identifying process improvements, sharing best practices, and collaborating with cross-functional teams. It offers opportunities to develop technical and consulting skills, gain exposure to major initiatives, and contribute to energy efficiency solutions.

The position supports client work in the Southeast, including Mississippi and South Carolina. Preference is given to candidates in those states or in the Central or Eastern time zone. The work is fully remote.

Requirements

• Bachelor’s degree in a relevant field, or an associate degree with at least 2 years of work experience.
• Strong time-management and organizational skills.
• Advanced proficiency in Microsoft Excel.
• Analytical thinking and problem-solving skills.
• Effective written and verbal communication skills.

Nice To Haves

• Experience with Microsoft Office Suite, including Excel, Outlook, and PowerPoint, with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Knowledge of the utility market, specifically energy efficiency, demand response, and distributed energy resource programs and markets.
• Experience with Power BI or a similar data visualization tool.
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate Bot, and third-party applications.

Responsibilities

• Work as part of the energy efficiency team to ensure evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review according to program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality-control follow-up on project inspections and customer surveys as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level