Clinical Operations Coordinator - (Remote)

Maximus

4d•$18 - $21•Remote

About The Position

The Clinical Operations Coordinator serves as a key support resource for assessment and service programs supporting families throughout the IL PASRR contract. This 100% remote role coordinates assessment scheduling, manages incoming communications, processes and maintains case-related documentation, and provides administrative and customer support across multiple program service lines. The position serves as a liaison between families, providers, assessors, and internal program teams, helping ensure timely and accurate document handling and a positive experience for members and stakeholders. The role requires strong organization, prioritization, communication, and multitasking skills, along with the ability to handle phone support, email correspondence, scheduling, document processing, data entry, and multiple systems in a fast-paced environment. The position also involves researching provider-document discrepancies, verifying information entered into systems, monitoring scanned-document quality, following established indexing and imaging procedures, and maintaining the confidentiality and security of relevant information. The role is remote and requires a private, secure workspace and reliable high-speed internet. Maximus provides company-issued computer equipment.

Requirements

High school diploma, GED, or equivalent required.
0–2 years of relevant experience required.
Minimum of 3 years of administrative and/or customer service experience.
Proficiency with Microsoft Office applications, including Outlook and calendar management.
Strong verbal and written communication skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Strong computer and administrative skills, including the ability to navigate multiple systems.
Reliable high-speed internet service: minimum 20 Mbps download, or 50 Mbps for shared internet connectivity, and minimum 5 Mbps upload.
Private and secure workspace.

Nice To Haves

Associate's degree.
Entry-level proficiency in Microsoft Excel.
Experience using Smartsheet.
Administrative experience in a healthcare, medical office, Medicaid, or clinical environment.
Familiarity with healthcare-related documentation or programs such as PASRR, SMRF, or SLF.

Responsibilities

Research and resolve discrepancies with provider documents.
Review information keyed into the system to verify data accuracy.
Monitor data and image quality of scanned documents.
Follow established policies and procedures for indexing and imaging without deviation.
Maintain confidentiality and security of relevant information.
Coordinate assessment scheduling and manage incoming communications.
Process and maintain case-related documentation.
Provide administrative and customer support across multiple program service lines.
Support phone inquiries, email correspondence, scheduling activities, document processing, and data entry.
Serve as a liaison between families, providers, assessors, and internal program teams.

Benefits

Performance-based bonuses.
Medical, dental, vision, and prescription insurance plans.
Partially funded HSA.
Life insurance and discounts on auto, home, renter's, and pet insurance.
401(k) retirement savings plan with company matching.
Paid time off, holidays, and extended sick leave.
Short- and long-term disability coverage.
Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness.
Employee recognition platform.
Tuition reimbursement.
Employee perks and discounts.
Wellness programs and resources.
Professional development opportunities, including training programs, workshops, and conferences.
Coverage of expenses associated with renewing employee licenses and certifications.