Clinical Operations Coordinator

Lumimeds

2d•Remote

About The Position

LumiMeds is seeking a Clinical Operations Coordinator – Provider Support (NP) to oversee daily operations for its remote network of Doctors of Osteopathic Medicine and Nurse Practitioners. The part-time, remote role focuses on clinical operations, provider coordination, and patient response monitoring rather than direct patient care. The coordinator monitors provider workloads and patient communication queues, identifies delays and operational bottlenecks, and helps ensure timely patient responses and appropriate clinical follow-up. The position also coordinates with clinical providers, clinical leadership, and internal support teams; supports standardized communication and escalation procedures; and tracks and reports operational performance. The role requires availability during U.S. business hours and professional-level English communication.

Requirements

Nurse Practitioner (NP) degree and professional background.
Active U.S. NP license if the role includes activities that constitute clinical practice.
Previous experience in telehealth, virtual care, or clinical operations.
Strong understanding of clinical workflows, patient communication, and provider responsibilities.
Experience using Electronic Medical Records (EMR) or telehealth management platforms.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and follow up proactively.
Strong written and verbal English communication skills.
Ability to work independently in a fast-paced, remote environment.
Familiarity with HIPAA and patient confidentiality requirements.
Professional-level English communication and availability to work U.S. business hours.

Nice To Haves

Active U.S. NP license (preferred; required if the role includes activities that constitute clinical practice).
Experience coordinating distributed clinical teams.
Background in weight management, metabolic health, or subscription-based telehealth services.
Experience monitoring clinical service-level agreements (SLAs) and response-time metrics.
Experience building operational dashboards or tracking provider performance.

Responsibilities

Monitor daily workloads across DOs and NPs using the company’s clinical management system.
Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks.
Identify providers experiencing high workloads or delays and coordinate workload adjustments and escalations with appropriate clinical leadership.
Ensure provider assignments and pending patient requests are actively monitored.
Monitor patient communication queues for unanswered messages and delayed clinical responses.
Send providers reminders and alerts about pending patient requests that exceed established response-time expectations.
Escalate urgent or time-sensitive patient concerns according to established clinical protocols.
Follow up on unresolved cases and help prevent communication gaps that could negatively affect the patient experience.
Serve as an operational point of contact between clinical providers and internal support teams.
Identify recurring workflow issues affecting provider productivity and patient response times.
Support standardized clinical communication and escalation procedures.
Collaborate with Clinical Leadership and Operations to improve efficiency and service quality.
Maintain visibility into outstanding clinical tasks and follow-up requirements.
Monitor operational metrics, including average patient response time, unanswered or overdue messages, provider workload distribution, pending clinical tasks, and escalation volume and resolution time.
Prepare concise reports highlighting delays, operational risks, and improvement opportunities.
Recommend workflow adjustments to improve provider efficiency and patient satisfaction.