Clinical Systems and Operations Coordinator

Virginia Tech•Blacksburg, VA

1d•$55,000 - $65,000•Onsite

About The Position

The Clinical Systems and Operations Coordinator joins Virginia Tech’s Schiffert Health Center team in Blacksburg, Virginia, supporting the Health and Wellness programs of Student Affairs. Schiffert Health Center serves Virginia Tech students through high-quality, accessible, cost-effective, and culturally competent medical care and health promotion. The position also supports operational initiatives across Schiffert Health Center and Thomas E. Cook Counseling Center. Reporting to the Assistant Director of Clinical Systems and Administrative Operations, this regular, twelve-month, 100% administrative professional appointment provides day-to-day operational support for clinical information systems, workflow coordination, project implementation, data reporting and analytics, student experiential programs, organizational communications, and strategic initiatives. The coordinator is a key resource for EMR systems, clinical application support, data collection and quality monitoring, report development, dashboard maintenance, workflow documentation, immunization compliance communications, student program coordination, website content management, project implementation, and end-user support. The role works with Health Information Management, clinical and administrative departments, academic partners, Information Technology, and software vendors to support effective system operations, timely communication, program administration, and operational initiatives. Virginia Tech describes opportunities for professional growth and advancement through a developmental plan. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The salary range is $55,000 to $65,000. The successful candidate must complete a criminal conviction check.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Information Systems, Public Health, or a related field, or an equivalent combination of education and experience.
Experience supporting business systems, clinical information systems, or Electronic Medical Record (EMR) systems.
Experience coordinating projects or operational initiatives.
Experience analyzing data and preparing reports or dashboards.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while working collaboratively with diverse stakeholders.

Nice To Haves

Experience working with Electronic Medical Record (EMR) systems.
Experience in higher education, healthcare, or student health services.
Experience with project coordination or project management methodologies.
Experience supporting Health Information Management or immunization compliance processes.
Experience creating reports and dashboards using Microsoft Power BI, Tableau, SQL, or similar reporting tools.
Knowledge of healthcare workflow analysis, business process improvement, and system implementation.
Experience working with Microsoft 365, Teams, SharePoint, and other collaboration platforms.
Knowledge of HIPAA, healthcare privacy regulations, and data governance.

Responsibilities

Provide day-to-day operational support for clinical information systems and clinical applications.
Coordinate workflows and operational initiatives across Schiffert Health Center and Thomas E. Cook Counseling Center.
Support project implementation and strategic initiatives.
Collect, analyze, and report operational and clinical data for compliance, performance monitoring, decision-making, and continuous improvement.
Support EMR systems, data collection, report development, dashboard maintenance, and data quality monitoring.
Document workflows and support immunization compliance communications.
Coordinate student experiential programs and manage website content.
Provide end-user support and organizational communications.
Collaborate with Health Information Management, clinical and administrative departments, academic partners, Information Technology, and software vendors to support systems, programs, and initiatives.