Facilities and Operations Coordinator

Pacific Quest•All Locations / Hilo / Hawaiian Paradise Park, HI

About The Position

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and specializes in integrative, nature-based residential treatment for adolescents and young adults. The Facilities and Operations Coordinator is a multi-functional operations role responsible for maintaining safe, clean, and functional facilities while supporting transportation and logistical needs across the program. The role helps ensure a safe environment for staff and residents through proactive maintenance, reliable transportation, and operational support. The position generally works Monday through Friday from 8:00 a.m. to 4:00 p.m. The schedule may vary based on operational needs and may include weekends. Flexibility to stay beyond scheduled hours may be required for arrivals, departures, or emergencies. Work is performed indoors and outdoors, in varied weather and on terrain typical of Hawaii landscapes. Pacific Quest is a non-smoking facility.

Requirements

Valid driver's license and clean driving record; annual driver's history reports are required.
Must be at least 21 years old to meet company driving insurance requirements.
Basic computer skills.
Ability to pass pre-hire and ongoing background checks, fingerprinting, and drug screens.
Pre-hire and annual TB and physical clearance.
Maintain current CPR and First Aid certification.
Stay current on annual training and compliance requirements.
Complete CPI Non-Violent Crisis Intervention training, provided by Pacific Quest.
Ability to perform the physical and mental requirements of the job, with or without reasonable accommodation, including seeing, hearing, speaking, and writing clearly; frequent sitting, standing, and walking; and occasional reaching, stooping, kneeling, crouching, crawling, and climbing stairs.
Ability to walk on inclines and uneven terrain, and to run or sprint when necessary to assure resident safety.
Ability to frequently lift or move up to 50 pounds.
Flexibility to work independently or as part of a team and adapt schedules to support operations.

Nice To Haves

Knowledge of construction safety, including HAZMAT standards.
Experience with facility maintenance and cleanliness oversight.
Experience with logistical support tasks such as resident outfitting and inventory management.
Demonstrated alignment with Pacific Quest’s core values of Professionalism, Health, Connection, and Resilience.
Ability to communicate and collaborate effectively with managers and team members.

Responsibilities

Prioritize and begin priority work orders, document progress on active orders, and close completed orders in the system.
Conduct daily facility walkthroughs, identify and address issues, and log findings.
Perform basic maintenance, including minor repairs, painting, landscaping support, carpentry, and minor electrical and plumbing work.
Prepare inspection documentation for OSHA, CARF, or DOH review or licensure.
Keep the vehicle fleet clean, well-maintained, and compliant with safety standards; log vehicle issues and coordinate repairs.
Safely transport residents for arrivals, departures, medical appointments, or travel between program sites as assigned.
Maintain a professional and supportive environment during transports and follow company vehicle safety policies and Hawaii traffic laws.
Provide logistical support, including assistance with resident intake and inventory management.
Assist with administrative duties, accurate documentation, and communication with managers.
Participate in emergency response efforts, including medical situations and severe weather events, in accordance with training and company protocols.
Attend mandatory training sessions and follow company drills, policies, and procedures.
Communicate effectively to coordinate tasks and responsibilities.
Perform additional duties as assigned.