Operations Coordinator (Southeast US, Remote)
About The Position
The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, focusing on commercial building systems and energy-efficient technologies. This entry-level position helps ensure the effective management of energy and environmental programs by identifying process improvements, sharing best practices, and collaborating with cross-functional teams. The role offers opportunities to develop technical and consulting skills, gain exposure to major initiatives, and contribute to energy-efficiency solutions. The position supports client work in the southeastern United States, including Mississippi and South Carolina. Preference is given to candidates in those states or in the Central or Eastern time zones. The role is fully remote.
Requirements
- Bachelor’s degree in a relevant field, or an associate degree with a minimum of 2 years of work experience.
- Application review and compliance tracking skills.
- Ability to collaborate with teams and communicate with stakeholders.
- Data analysis and reporting skills.
- Process documentation and improvement skills.
- Strong time-management and organizational skills.
- Advanced proficiency in Microsoft Excel.
- Analytical thinking and problem-solving skills.
- Effective written and verbal communication skills.
Nice To Haves
- Experience with Microsoft Office Suite, including Excel, Outlook, and PowerPoint, with demonstrated experience in Excel.
- Knowledge of the utility market, specifically energy efficiency, demand response, and distributed energy resource programs and markets.
- Experience with Power BI or a similar data visualization tool.
- Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.
- Strong time-management, communication, and organizational skills.
- Outstanding analytical, writing, and communication skills.
Responsibilities
- Support the energy efficiency team in the evaluation, implementation, and verification of utility-sponsored energy efficiency projects.
- Develop and share best practices across the team and organization.
- Collaborate with IT, Reporting, Marketing, and Customer Care teams.
- Conduct analyses to identify trends, issues, and opportunities for improvement.
- Assist with processing incoming project applications.
- Review project application forms and submittals for compliance with program policies and procedures.
- Assign project applications for further processing and review according to program policies and procedures.
- Assist with customer and contractor inquiries.
- Coordinate quality-control follow-up on project inspections and customer surveys as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
