Operations Coordinator

The job overview for the Operation Coordinator position at EverCharge is to coordinate and facilitate the installation process of electric vehicle charging devices. This includes receiving quote requests, scheduling site visits, obtaining installation quotes, and approving third-party quotes. The Operation Coordinator will also be responsible for entering detailed and accurate quote information into the system, obtaining necessary licenses and permits, and collecting relevant information for the pre-sales phase. Effective communication and coordination with internal teams and stakeholders is essential for the successful execution of the role.

Receives incoming quote requests from internal, cross-functional teams and with residents/property managers

Partners with existing third-party electricians and internal installation team to schedule timely site visits and obtain installation quotes

Assists PMs in the sourcing of new electricians in new markets, as directed

Coordinates with Sales Engineer(s) to approve third-party quotes

Enters into NetSuite detailed and accurate quote information, where the scope of work is clearly defined to ensure the sales team is provided with as much information as possible

Assists with obtaining business licenses and permitting

Collects relevant information in the pre-sales phase and timeline to ensure optimum preparedness for PM’s next step in the project process

Engages in continuous communications with PM and assigned sales team member(s) via communication activities, including but not limited to

Schedules and facilitates pre-sales project kick-off meetings with sales and project managers to communicate and define post-sales project detail

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5+ years experience in a direct customer service/support role.
• Vendor management/relationship experience.
• Experience providing administrative support.
• General understanding of the project management process.
• Exceptional time management skills; responsible and capable of meeting tight deadlines.
• Highly organized; Ability to manage multiple projects simultaneously.
• Ability to quickly establish rapport and build positive relationships.
• Exceptional attention to detail.

• Base salary range between $60,000 and $120,000
• Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.