Operations Consultant - Global Payment Operations Reconcilement

Bank of America•Phoenix, AZ

1d•Onsite

About The Position

The Operations Consultant supports the Global Payment Operations (GPO) Reconciliation Center of Excellence (COE), specifically its accounting control team, and works directly with senior leadership to drive continuous process improvement. The role focuses on process excellence, integration of initiatives into the line of business, education on new and existing processes, and improving workflow and process knowledge across teams. The position is responsible for day-to-day resolution of complex problems and research and execution of complex transactions for a business unit. It provides oversight and supports initiatives related to line-of-business-owned general ledger and bank operating accounts, while ensuring adherence to enterprise policies, standards, and controls. The consultant advises on complex operational products, systems, services, and projects; serves as a technical expert; and helps guide program and initiative setup, execution, and control. The role is based at Bank of America's Villa Park Operations Center in Richmond, Virginia. Bank of America describes its approach as an in-office culture with role-specific flexibility based on responsibilities and business needs. This is a first-shift position with a 40-hour workweek. The annual pay range is $59,700 to $96,300, with offers determined by experience, education, and skill set. The role is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

At least 3 years of operational accounting experience and working knowledge of processes, applicable policies, and regulations.
Previous experience with general ledger.
Thorough understanding of debits and credits.
Ability to multitask and meet specific performance goals.
Excellent problem-solving skills.
Detail-oriented, self-motivated, and assertive.
Ability to work flexible schedules and adapt quickly to change.
Consistent demonstration of leadership skills.
Excellent verbal and written communication skills.
Ability to work well in a team environment and independently.
Excellent research, analytical, and decision-making skills.
Proficiency using MS Excel.

Nice To Haves

Experience with systems that may include Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro, and TSYS.

Responsibilities

Support the GPO Reconciliation COE, specifically the accounting control team.
Oversee and support initiatives related to line-of-business-owned general ledger and bank operating accounts.
Ensure adherence to enterprise policies, standards, and controls, including Account Reconciliation, Global Bank Account, and Process Management requirements.
Follow established procedures and guidelines while using multiple systems and tools.
Apply subject-matter expertise in general ledger debits, credits, and source codes to interpret and explain account operations.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment.
Advise on projects and direct team activities related to special initiatives.
Provide technical expertise on assigned areas, including how business-unit operations processes affect other groups within operations.
Consult on current-state processes, develop alternative future-state approaches, and facilitate implementation of programs and initiatives.
Create clear approaches to guide effective program and initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.
Drive continuous process improvement, integrate initiatives into the line of business, educate employees on processes, and identify workflow and process-knowledge improvements.