Operations Consultant - Global Payment Operations

Bank of America•Newark, NJ

About The Position

At Bank of America, this role supports the Global Payment Operations (GPO) Reconciliation Center of Excellence, specifically its accounting control team. The position is responsible for day-to-day resolution of complex problems and research and execution of complex transactions for a business unit. It provides oversight and supports initiatives concerning line-of-business-owned general ledger and bank operating accounts, ensuring adherence to enterprise policies, standards, and controls, including Account Reconciliation, Global Bank Account, and Process Management requirements. The Operations Consultant follows established procedures and guidelines while using multiple systems and tools. As a subject matter expert in general ledger debits, credits, and source codes, the consultant helps interpret how accounts operate. The role also advises on complex products, systems, and services; provides technical expertise on operations processes and their implications for other groups; and advises on projects and special initiatives. It consults on current-state processes, develops future-state approaches, and facilitates implementation with clear program or initiative setup, execution, and control.

Requirements

At least 3 years of operational accounting experience, with working knowledge of applicable processes, policies, and regulations.
Previous experience with general ledger.
Thorough understanding of debits and credits.
Ability to multitask and meet specific performance goals.
Excellent problem-solving skills.
Detail-oriented, self-motivated, and assertive.
Ability to work flexible schedules and adapt quickly to change.
Consistent demonstration of leadership skills.
Excellent verbal and written communication skills.
Ability to work well independently and in a team environment.
Excellent research, analytical, and decision-making skills.
Proficiency with MS Excel.

Nice To Haves

Experience with systems that may include Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro, and TSYS.

Responsibilities

Support the GPO Reconciliation Center of Excellence, specifically the accounting control team.
Provide oversight and support initiatives related to line-of-business-owned general ledger and bank operating accounts.
Ensure adherence to enterprise policies, standards, and controls, including Account Reconciliation, Global Bank Account, and Process Management.
Follow established procedures and guidelines while using multiple systems and tools.
Apply subject matter expertise in general ledger debits, credits, and source codes to interpret and explain account operations.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment.
Advise on projects and direct team activities related to special initiatives.
Provide technical expertise on business-unit operations processes and their implications for other groups within operations.
Consult on current-state processes, develop alternative future-state approaches, and facilitate implementation.
Create a clear and coherent approach to program or initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.