Operations Consultant - Global Payment Operations

Bank of America•Phoenix, AZ

About The Position

This role supports the Global Payment Operations (GPO) Reconciliation Center of Excellence, specifically its accounting control team. It is responsible for the day-to-day resolution of complex problems and research and execution of complex transactions for a single site or business unit, or smaller business units. The role oversees initiatives related to line-of-business-owned general ledger and bank operating accounts and ensures adherence to enterprise policies, standards, and controls, including Account Reconciliation, Global Bank Account, and Process Management requirements. The Operations Consultant follows established procedures and guidelines while using multiple systems and tools. As a subject matter expert in general ledger debits, credits, and source codes, the role interprets and explains account activity and operations. It advises on the design, development, and implementation of complex products, systems, and services; provides technical expertise on operations processes and their implications for other groups; and supports projects and special initiatives, including directing team activities. The role also consults on current-state operations, develops alternative future-state approaches, facilitates implementation, and recommends responsibilities and accountabilities for key programs and projects.

Requirements

At least 3 years of operational accounting experience and working knowledge of processes, applicable policies, and regulations.
Previous general ledger experience.
Thorough understanding of debits and credits.
Ability to multitask and meet specific performance goals.
Excellent problem-solving skills.
Attention to detail; self-motivated and assertive.
Ability to work flexible schedules and adapt quickly to change.
Consistently demonstrate leadership skills.
Excellent verbal and written communication skills.
Ability to work well in a team environment and independently.
Excellent research, analytical, and decision-making skills.
Proficiency with MS Excel.

Nice To Haves

Experience with systems that may include Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro, and TSYS.

Responsibilities

Support the GPO Reconciliation Center of Excellence, specifically the accounting control team.
Oversee initiatives related to line-of-business-owned general ledger and bank operating accounts.
Ensure adherence to enterprise policies, standards, and controls, including Account Reconciliation, Global Bank Account, and Process Management.
Follow established procedures and guidelines while utilizing multiple systems and tools.
Serve as a subject matter expert in general ledger debits, credits, and source codes to interpret and explain account activity.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advise on projects and direct team activities related to special initiatives.
Provide technical expertise in the assigned area and explain how business unit operations processes affect other operations groups.
Consult on present-state operations, develop alternative future-state approaches, and facilitate implementations by establishing a coherent approach to program or initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.