Operations Team Lead - Global Payment Operations

Bank of America•Phoenix, AZ

About The Position

The Operations Team Lead oversees the Global Payment Operations team, ensuring deadlines are met and tasks are executed and coordinated. The role supports continuous business improvement, reviews and implements operational procedures, ensures adherence to procedures, guides employees, handles exception requests, and refers complex problems to a senior manager. It requires awareness of foundational operations and familiarity with a specific product line. Global Payment Operations delivers global wire transfers and ACH payments for internal and external bank clients, and supports end-to-end payment execution and investigations for transactions initiated through various channels. The organization also provides sanctions screening for transactions across multiple products in accordance with policies established by the Global Economic Sanctions Compliance team.

Requirements

At least 1 year of operational accounting experience and working knowledge of processes, applicable policies, and regulations.
Previous experience with general ledger.
Proficiency using MS Excel.
Thorough understanding of debits and credits.
Ability to multitask and meet specific performance goals.
Excellent problem-solving skills.
Detail-oriented, self-motivated, and assertive.
Ability to work flexible schedules and adapt quickly to change.
Consistently demonstrate leadership skills.
Excellent verbal and written communication skills.
Ability to work well in a team environment and independently.
Excellent research, analytical, and decision-making skills.
Ability to work overtime as needed.

Nice To Haves

Experience with systems that may include Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro, and TSYS.

Responsibilities

Resolve day-to-day problems and execute deliverables within the business unit.
Provide functional expertise to projects or initiatives relating to the business unit.
Manage team workload and provide general oversight and direction to the team.
Maintain internal, operational, and financial controls and work within the business unit's risk appetite.
Review processes for efficiency and implement process-improvement opportunities.
Oversee the Operations team to ensure deadlines are met and tasks are executed and coordinated.
Review operational procedures, implement changes, and ensure adherence to procedures.
Provide guidance to employees, handle exception requests, and refer more complex problems to a senior manager.
Support global wire transfers and ACH payments, end-to-end payment execution, transaction investigations, and sanctions screening.