Operations Team Lead - Global Payment Operations
About The Position
The Operations Team Lead oversees the Global Payment Operations (GPO) team, ensuring deadlines are met and tasks are executed and coordinated. GPO delivers global wire transfers and ACH payments for internal and external bank clients, supports end-to-end payment execution and investigations for transactions initiated through various channels, and provides sanctions screening for multiple products in accordance with policies established by the Global Economic Sanctions Compliance team. The role resolves day-to-day problems, provides functional expertise to business-unit projects and initiatives, manages team workload, and provides general oversight and direction. It also maintains internal, operational, and financial controls within the business unit’s risk appetite; reviews operational procedures for efficiency; implements improvements; ensures procedures are followed; provides employee guidance; handles exception requests; and refers complex problems to a senior manager. The position calls for awareness of foundational operations and familiarity with a specific product line.
Requirements
- At least 1 year of operational accounting experience.
- Working knowledge of processes, including applicable policies and regulations.
- Previous experience with general ledger.
- Proficiency with MS Excel.
- Thorough understanding of debits and credits.
- Ability to multitask and meet specific performance goals.
- Excellent problem-solving skills.
- Detail-oriented, self-motivated, and assertive.
- Ability to work flexible schedules and adapt quickly to change.
- Consistent demonstration of leadership skills.
- Excellent verbal and written communication skills.
- Ability to work well both in a team environment and independently.
- Excellent research, analytical, and decision-making skills.
Nice To Haves
- Experience with systems that may include Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro, and TSYS.
Responsibilities
- Oversee the Operations team and ensure deadlines are met and tasks are executed and coordinated.
- Resolve day-to-day problems and execute deliverables within the business unit.
- Provide functional expertise to projects or initiatives relating to the business unit.
- Manage team workload and provide general oversight and direction.
- Maintain internal, operational, and financial controls and work within the business unit’s risk appetite.
- Review processes for efficiency and implement process improvements.
- Ensure adherence to operating procedures, provide guidance to employees, and handle exception requests.
- Refer more complex problems to a senior manager.
- Support global wire transfers and ACH payments, end-to-end payment execution and investigations, and sanctions screening activities.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
