Operations Analyst - Global Payment Operations ACH Returns

Bank of America•Richmond, VA

2d•Onsite

About The Position

The Corporate Returns Operations Analyst is responsible for accurate, timely, and controlled processing of ACH Corporate/Commercial return activities. The role supports daily operations by reviewing and processing return transactions, researching exceptions, managing assigned work queues, completing required documentation, and meeting established procedures and service-level expectations. The analyst helps maintain operational accuracy, mitigate processing risk, and support effective controls, including designated 4-Eye Verification activities. The role also supports product and service implementation and operational solutions; helps design, document, implement, and monitor products and services; provides guidance on procedural, technical, and operational changes; and builds business-product knowledge and working relationships with partners and teammates. The analyst inspects and interprets data to identify issues and trends and validate operational processes. The schedule is Monday through Friday, 10 a.m. to 7 p.m., with overtime as required. This is an in-office role in Richmond, Virginia.

Requirements

Minimum of 1 year of experience in a high-volume, deadline-driven production operations environment.
Strong attention to detail and demonstrated commitment to accuracy and quality.
Proven analytical, research, and problem-solving skills.
Ability to follow detailed procedures and consistently apply operational controls.
Effective organization, prioritization, and time-management skills.
Strong written and verbal communication skills.
Ability to identify potential risks or processing discrepancies and escalate appropriately.
Ability to work independently while contributing to team objectives.
Accountability for assigned work, documentation, quality, and timely completion.
Ability to adapt to changing volumes, priorities, procedures, and business requirements.

Nice To Haves

Experience in ACH, payment operations, transaction processing, banking operations, or a comparable financial-services environment.
Knowledge of ACH returns, exception processing, transaction research, and operational controls.
Experience working with production queues, case-management systems, or workflow tools.
Familiarity with quality-control or dual-verification processes.
Working knowledge of Microsoft Outlook, Excel, Teams, and other standard business applications.

Responsibilities

Process Corporate/Commercial ACH return activity accurately and within established service-level requirements.
Review and process eTask cases, CCD/CTX-related items, flat-file activity, dishonors, and other assigned return work.
Research transactions and supporting information to determine appropriate processing or resolution.
Maintain work queues using established prioritization requirements, including FIFO processing where applicable; work cases from oldest to newest.
Perform or support 4-Eye Verification activities to strengthen processing controls and identify potential errors before completion.
Complete task trackers and other required processing documentation as evidence of completed activities.
Monitor Outlook communications for time-sensitive requests and identify, escalate, or assign urgent and priority items as appropriate.
Identify applicable CCD/CTX cases and items approaching processing thresholds and create associated eTask assignments as required by procedure.
Follow established procedures and controls to support operational consistency, accuracy, and compliance.
Escalate processing issues, system concerns, exceptions, or potential risks to leadership or the appropriate SME.
Assist with workload management and cross-functional coverage to help meet daily processing and SLA requirements.
Participate in training, procedural updates, process-improvement initiatives, and other assigned operational projects.
Handle sensitive banking and client information appropriately.
Assist with coordinating implementation of products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand business-product knowledge within the operations environment and build relationships with partners and teammates.
Inspect data to identify issues and trends; collect and interpret data to validate operational processes.