Operations Clerk/Outbound Dock

Old Dominion Freight Line • Santa Rosa, CA

6d

About The Position

Old Dominion Freight Line is recruiting an Operations Clerk to provide administrative assistance to the operations department. The role works with drivers to assign routes and process paperwork, answers telephones and emails to set appointments and trace shipments, and supports the movement of freight through accurate and timely documentation. The clerk also provides customer service to internal and external customers.

Requirements

• High school degree or equivalent preferred.
• Three years of office and/or operations experience; transportation industry experience is preferred.
• Excellent verbal and written communication skills.
• Detail-oriented.
• Proficient in Microsoft applications such as Outlook, Word, and Excel.

Nice To Haves

• High school degree or equivalent.
• Experience in the transportation industry.
• Experience using handheld computers or scanners.
• Experience with AS400 and SAP.

Responsibilities

• Answer telephones and emails promptly and courteously to provide customer service, set appointments, trace shipments, or direct inquiries to the appropriate person.
• Prepare and maintain daily freight paperwork, including DOT files, while ensuring confidentiality, accuracy, and timeliness.
• Prepare documents and reports using AS400 and SAP.
• Scan documents such as Bills of Lading and Delivery Receipts into the system.
• Close city pickups to the dock and generate manifests for dockworkers.
• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
• Prepare transportation-related documents, including dock delivery/drop-off, driver return, and damage/overage documents.
• Provide exceptional customer service to internal and external customers.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional discretionary annual match opportunity.
• Life insurance.
• Wellness program.
• 15 days of paid time off, including vacation and state sick leave.
• Nine paid holidays, including a birthday holiday.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through a promote-from-within philosophy.
• National career opportunities at the company's 260+ service centers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED