Outbound Dock Supervisor

Dohrn•Northlake, IL

21h

About The Position

The Outbound Dock Supervisor oversees hourly Operations team members and helps manage the terminal’s City Pickup and Delivery, Line Haul, and dock operations. The role supports safe, timely, efficient service, cost control, and claims prevention while maintaining dock performance and adjusting staffing as needed. The supervisor also resolves lost- or missing-freight issues, coordinates with other departments, reports facility problems, follows applicable regulations, and completes daily job-related paperwork.

Requirements

Be at least 18 years old.
High school completion or equivalent.
Valid driver license.
Supervisory experience required.
Ability to work any shift.
Knowledge and ability to perform all Operations jobs in the Terminal, including Dock, Dispatch, Warehouse, and Routing.
Excellent interpersonal, verbal, and written communication skills.
Strong analytical and problem-solving skills.
Strong leadership skills.
Detail-oriented and organized.
Must meet all physical requirements.
Certification in forklift safety and hazardous material handling.
Ability to multitask and react to change productively.
Excellent attendance.
Ability to operate a forklift, pallet jack, load lock, and two-wheel handcart.
Ability to lift 50 lbs. frequently and 100+ lbs. infrequently, and to move unassisted weight that could exceed 80 pounds.
Ability to perform the essential functions of the job in the described working conditions.

Responsibilities

Provide training, supervision, feedback, and discipline for hourly Operations team members.
Route City operation.
Manage the daily performance of the City Pickup and Delivery Operation for safety, performance, on-time service, cost control, and claims prevention.
Support on-time delivery goals by ensuring pickups and deliveries are made timely and efficiently and keeping returns to a minimum.
Monitor Line Haul operation.
Monitor dock performance and efficiency and adjust manpower as needed.
Solve problems regarding lost and missing freight.
Communicate efficiently with other departments to ensure a successful operation.
Work safely and professionally to reduce risks to oneself and fellow employees.
Report facility problems to the Facility Maintenance Department.
Comply with federal, state, and company regulations.
Process all paperwork daily associated with the execution of the job.
Work in a positive, supportive, and cooperative way.
Perform other duties as needed.