Operations Clerk/Outbound Dock
Old Dominion Freight Line•Santa Rosa, CA
•$25 - $31
About The Position
Old Dominion Freight Line is recruiting an Operations Clerk to provide administrative assistance to the operations department. The clerk works with drivers to assign routes and process paperwork, answers telephones and emails, sets appointments, traces shipments, and routes inquiries to the appropriate person. The position also prepares and maintains freight and transportation documents, reports, and manifests; scans documents into the company system; and provides customer service to internal and external customers.
Requirements
- Three years of office and/or operations experience.
- Excellent verbal and written communication skills.
- Detail-oriented.
- Proficient in Microsoft applications such as Outlook, Word, and Excel.
Nice To Haves
- High school degree or equivalent preferred.
- Office and/or operations experience in the transportation industry preferred.
- Experience using handheld computers or scanners preferred.
- Experience with AS400 and SAP preferred.
Responsibilities
- Answer telephones and emails promptly and courteously to provide customer service, set appointments, and trace shipments.
- Prepare and maintain daily paperwork for moving freight, including confidential DOT files, ensuring accuracy and timeliness.
- Prepare documents and reports using AS400 and SAP.
- Scan documents such as Bills of Lading and Delivery Receipts into the system.
- Close city pickups to the dock and generate manifests for dockworkers.
- Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
- Prepare transportation-related documents, including dock delivery/drop-offs, driver returns, and damage/overage documents.
- Provide exceptional customer service to internal and external customers.
Benefits
- Zero-premium medical plan for employee-only coverage
- Vision insurance
- Dental insurance
- Short-term and long-term disability
- Flexible spending accounts
- 401(k) retirement plan with company match and additional discretionary company match opportunity
- Life insurance
- Wellness program
- 15 days paid time off, including vacation and state sick leave
- 9 paid holidays, including a birthday holiday
- Tuition reimbursement for drivers and technicians
- Training and growth opportunities
- Promotion-from-within career advancement opportunities
- National career opportunities at more than 260 service centers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
