IT - Computer Operations - Operations Center Technician

Golden 1 Credit Union•Sacramento, CA

4d•Hybrid

About The Position

Golden 1 Credit Union is hiring an Operations Center Technician in its IT - Computer Operations department. The position monitors alerts, batch processes, scheduled system checks, and computer operations workflows; identifies and escalates abnormalities; and supports incident resolution in accordance with documented procedures. The technician maintains system configurations and production schedules, monitors console and system information to determine proper operating procedures, performs data backups and restores, and completes startup and shutdown procedures for the VMS host system. The role also requires documenting issues and maintaining knowledge of applicable credit union compliance laws and regulations. Alternate work schedules may be required to cover staff shortages or high-volume periods.

Requirements

High school diploma or General Education Degree (GED).
One to three years of experience with data processing and operating systems concepts.
One to three years of experience in a Network Operations Center (NOC) environment.

Responsibilities

Monitor alerts and batch processes and perform scheduled system checks.
Follow documented procedures when abnormalities occur and escalate them to the appropriate group.
Assess the severity of problems, issues, or alarms and initiate resolution as appropriate, following standard incident and problem tracking and escalation procedures.
Interact with support personnel to resolve incidents.
Monitor and control computer operations workflow.
Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities, and performance objectives.
Monitor and analyze console instructions, queries, error messages, machine malfunctions, stops, schedules, programs, and DCL information to determine proper operating procedures.
Monitor and perform regular backups and restores of data.
Complete shutdown and startup procedures on the VMS host system.
Process daily procedures independently and maintain familiarity with normal operating procedures.
Document issues in turnover documents, the ticketing system, and email as appropriate.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.
Perform other job-related duties as necessary.