IT Operations Technician

Mister Car Wash•Tucson, AZ

About The Position

The IT Operations Technician supports IT hardware lifecycle management through hands-on technical and logistical operations. The role manages warehouse operations, device staging and configuration, quality assurance testing, and the fulfillment and shipping of IT equipment to internal customers and field locations. It combines device imaging, basic networking configuration, and hardware troubleshooting with inventory control, shipment coordination, and vendor receiving. The technician configures PCs, tablets, mobile devices, point-of-sale hardware, servers, and specialized equipment; tests equipment before shipment; and helps ensure devices meet company security requirements. The role also maintains asset records and documentation, manages warehouse inventory and vendor returns, coordinates shipments, and collaborates with IT teams and stakeholders to meet deployment needs and improve processes.

Requirements

High school diploma or equivalent.
Two to three years of experience in IT, shipping, logistics, or warehouse coordination is preferred.
Hands-on ability to configure PCs, networking equipment, and servers before shipment.
Working knowledge of imaging tools, basic networking concepts including DHCP, DNS, and VLANs, BIOS settings, and OS preparation.
Familiarity with ITIL, ITOM, and ITAM principles.
Skill with shipping platforms, inventory systems, and Excel for tracking and reporting.
Ability to troubleshoot basic device, configuration, or connectivity issues before deployment.
Strong communication skills and a service-oriented mindset.
Excellent organization, time management, and documentation skills.
Ability to follow and maintain standard operating procedures for configuration, staging, and shipping workflows.

Nice To Haves

Associate degree preferred.

Responsibilities

Image, install software on, and configure PCs, tablets, and mobile devices using approved standards and tools, including Reflect and Tanium.
Stage and configure point-of-sale hardware, servers, and specialized equipment according to site-specific requirements.
Perform quality assurance testing on configured equipment to verify functionality, network connectivity, and security compliance.
Update BIOS and firmware, apply security patches, and ensure endpoint compliance with company security policies.
Troubleshoot basic hardware and configuration issues and escalate complex problems to IT Support or Infrastructure teams.
Maintain accurate, up-to-date asset records, including status, location, configuration, and ownership.
Apply asset tags and record serial numbers, MAC addresses, and other device identifiers during receiving and staging.
Document configuration settings, firmware versions, and deployment specifications for audit and troubleshooting purposes.
Participate in asset lifecycle workflows, including procurement receiving, deployment tracking, RMA coordination, and retirement or disposal activities.
Support compliance documentation, including data sanitization certificates, disposal records, and audit evidence; flag data quality issues and discrepancies to the IT Asset Management Specialist and Sr. Manager.
Maintain organized warehouse storage areas with clear labeling, location tracking, and organization standards.
Receive and inspect vendor shipments, verify contents against purchase orders, and resolve discrepancies.
Conduct cycle counts and physical audits, manage spare parts inventory, coordinate allocations, and maintain chain-of-custody documentation for high-value and sensitive equipment.
Coordinate vendor RMAs, track return shipments, and ensure warranty replacements are received and processed.
Prepare and schedule shipments to remote employees, field locations, and stores; package equipment securely and verify shipping labels and documentation.
Track shipments, communicate delays, resolve delivery issues with carriers, and coordinate with third-party vendors to ensure orders are correctly configured and delivered on schedule.
Assemble user-specific equipment kits and support onboarding and offboarding provisioning activities.
Maintain records of shipped items, including tracking numbers, delivery confirmations, and recipient sign-offs.
Collaborate with IT Support, Field Technicians, System Admins, and ITAM teams to align staging priorities, resolve equipment issues, and meet deployment deadlines.
Communicate equipment status, availability, and potential delays to stakeholders and project owners.
Identify process improvements in staging workflows, configuration automation, inventory accuracy, and shipping efficiency.
Participate in team meetings, contribute to standard operating procedure documentation, and support hardware refresh initiatives, emergency deployments, and equipment audits.