IT Operations Technician II
About The Position
The IT Operations Technician II serves as the primary onsite Executive Support presence at Lumen’s Bellevue campus, providing a high-touch technology experience for executives, assistants, and senior leaders. The role delivers direct support for executive technology and conference rooms, meeting readiness, and audio-visual operations. It supports local executive operations while participating in enterprise-wide Executive Support and AV initiatives, including executive events, board meetings, earnings calls, leadership meetings, and strategic AV projects. The position is primarily focused on Executive Support, with significant responsibility for Bellevue AV operations and executive collaboration technologies. The role is based at Lumen’s Bellevue office at 10401 NE 8th St. It involves proactive support across laptops, mobile devices, collaboration, conferencing, and productivity tools; ownership of executive-office AV and conference room readiness; and planning and onsite support for high-visibility meetings and events. The technician also partners with Executive Support leadership and AV teams on enterprise collaboration initiatives and contributes to service improvement.
Requirements
- Seven or more years of experience supporting CEO and other executive-level customers, VIP users, or senior business leaders.
- Experience supporting Microsoft Windows, Microsoft Office 365, Microsoft Teams, mobile devices, and modern collaboration platforms.
- Experience supporting conference room technologies and audio-visual systems.
- Strong troubleshooting skills across hardware, software, networking, collaboration, and conferencing technologies.
- Exceptional customer service, communication, and relationship management skills.
- Ability to work independently while collaborating effectively across distributed teams.
- Willingness to travel occasionally in support of executive events, leadership meetings, and strategic initiatives.
Nice To Haves
- Experience administering and supporting Microsoft Teams Rooms.
- Experience supporting board meetings, earnings calls, executive events, or senior leadership activities.
- Familiarity with enterprise conference room technologies, room control systems, and collaboration platforms.
- Experience supporting hybrid meeting environments and large-scale event technology.
- Advanced troubleshooting skills across audio, video, presentation-sharing, and conferencing technologies.
- Knowledge of conference room design, AV integrations, and workplace collaboration technologies.
Responsibilities
- Deliver proactive, high-touch support to executives, assistants, and senior leaders across laptops, mobile devices, collaboration, conferencing, and productivity tools.
- Build trusted relationships with executive assistants, anticipate technology needs, and resolve urgent or complex issues with discretion and exceptional service.
- Support executive onboarding, leadership transitions, device refreshes, and office technology readiness.
- Own Bellevue executive-office AV and conference room readiness, including Microsoft Teams Rooms and leadership collaboration spaces.
- Test and maintain displays, cameras, microphones, room controls, and collaboration tools; coordinate with Facilities, vendors, and internal teams to resolve issues.
- Maintain room-readiness standards, testing procedures, documentation, and best practices.
- Support executive meetings, offsites, board meetings, earnings calls, town halls, and other high-visibility events.
- Lead pre-event planning, testing, rehearsals, and readiness reviews; provide onsite support, issue resolution, and stakeholder coordination.
- Assist with portable AV, room setups, event technology logistics, meeting production, post-event reviews, and continuous improvement.
- Partner with Executive Support leadership and AV teams on strategic company-wide AV and collaboration initiatives.
- Support conference room modernization, Microsoft Teams Rooms deployments, executive collaboration enhancements, equipment standards, testing methods, documentation, best practices, special projects, and enterprise executive technology initiatives.
- Contribute to continuous improvement of Executive Support and AV services across the enterprise.
Benefits
- Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
