IT Operations Engineer II
About The Position
The IT Operations Engineer II helps ensure the reliability, performance, and continuous improvement of enterprise applications, platforms, and support systems. The role bridges Development, Database, and Cloud/DevOps teams by driving automation, streamlining deployments, and resolving complex production challenges. It provides operational support for the Oracle finance platform, including maintaining availability and performance, supporting reliable integrations, and resolving incidents promptly. The engineer designs and maintains automated solutions, improves deployment consistency, and develops preventative measures to reduce incidents and strengthen system health. The role also maintains operational documentation, improves workflows, contributes to cross-team knowledge sharing, and mentors junior engineers. It serves as a technical contributor on cross-functional initiatives, leads smaller projects, and participates in agile ceremonies.
Requirements
- High school diploma or GED.
- Three to four years of related work experience, or an additional three years in lieu of a bachelor's degree.
- Hands-on experience supporting and troubleshooting Oracle Fusion Applications, including monitoring system health, resolving incidents, supporting integrations, and coordinating with business, database, development, and vendor support teams.
- Skill with PowerShell or Python scripting for deployment automation, system administration, and custom tool development.
- Strong working knowledge of SQL, including the ability to write, tune, and execute queries or scripts for application troubleshooting and performance analysis.
- Demonstrated ability to collaborate with Development, DBA, Cloud, and DevOps teams to improve reliability and delivery processes.
- Experience acting as the primary operations engineer for at least one major application team.
- Experience onboarding and mentoring engineers and providing technical guidance and support.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Provide operational support for enterprise business platforms, ensuring availability, performance, incident resolution, and coordination of deployments and integrations.
- Engineer and maintain automated solutions that improve uptime, reduce manual work, and enhance deployment consistency.
- Improve deployment, automation, and troubleshooting techniques across engineering teams.
- Identify and implement preventative solutions to reduce incidents and improve system observability, reliability, and recoverability.
- Use PowerShell, Python, and SQL scripting for automation, configuration, and data maintenance.
- Partner with Development and DBA teams to troubleshoot production issues, identify root causes, and implement sustainable resolutions.
- Manage deployment workflows and version control using GitHub, including pull requests, tagging, and branching strategies.
- Design, develop, maintain, optimize, troubleshoot, debug, evaluate, and repair automated processes for in-house applications.
- Research and implement technology standards for business and support-team automation; develop roadmaps and test automation efficiency.
- Build automated solutions for deployment pipelines, system maintenance, and process optimization.
- Maintain and improve operational documentation, procedures, and tools, and optimize system management workflows.
- Document deployment processes, pipeline configurations, and automation scripts; contribute to knowledge base and cross-team documentation.
- Participate in knowledge-sharing sessions and design reviews to support adoption of tools, cloud services, and new technologies.
- Mentor junior engineers and reinforce operational standards.
- Collaborate on cross-functional initiatives to improve reliability and operational excellence.
- Partner with IT Operations, Automation, Cloud/DevOps, and Database teams to design and implement integrated solutions.
- Lead smaller-scale projects and contribute to larger initiatives while aligning deliverables with business objectives and technical standards.
- Participate in scrum meetings, sprint planning, and retrospectives.
Benefits
- Medical insurance coverage.
- Dental insurance coverage.
- Vision insurance coverage.
- Company-paid life and disability coverage.
- 401(k) options with company match.
- Three weeks of PTO by the end of the first year.
- Career growth opportunities and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
