IT Operations Engineer

PayMitto•Atlanta, GA

3d•Hybrid

About The Position

PayMitto is looking for an IT Operations Engineer who loves keeping things running and also enjoys getting hands-on with cloud and customer onboarding. This role is a blend of two worlds: About 60% internal IT operations, keeping our team productive and secure. About 40% Azure support, customer provisioning, and integrations. If you like variety, enjoy automating the boring stuff, and want to work closely with cloud engineers, InfoSec, and Implementations, this one's for you. Our IT Operations Engineer will be based in Atlanta, GA. This is a hybrid role requiring Tuesdays and Thursday in-office at the Battery.

Requirements

5+ years in IT operations, systems administration, or a related tech role
Experience provisioning and managing accounts across cloud and SaaS platforms (Azure, database platforms, identity providers)
Familiarity with identity and SSO platforms
MDM experience (Jamf, Intune) managing a device fleet
Microsoft 365 admin experience: Exchange Online, SharePoint, Entra ID
Scripting skills in PowerShell, Bash, and Python
Solid understanding of networking, DNS, SSL/TLS, and mTLS
Comfort owning a helpdesk queue and prioritizing competing requests
Experience with vendor and subscription management

Nice To Haves

Fintech or regulated industry experience (SOC 2, PCI)
Experience with Azure Data Factory or similar file transfer and ETL tools
Exposure to Azure infrastructure (App Services, storage, networking)
Background with endpoint protection or security tooling

Responsibilities

Manage our laptop fleet through MDM (Jamf, Intune), including enrollment, configuration, and compliance
Manage endpoint protection tooling
Track inventory and handle software purchases, subscriptions, and vendor relationships
Administer Microsoft 365, including Exchange Online and SharePoint
Own identity and access in Entra ID, including RBAC and employee onboarding and offboarding
Manage our domain portfolio and DNS, including DKIM, DMARC, and related mail security controls
Manage the certificate and credential lifecycle (TLS/SSL for company websites, mTLS for client integrations)
Administer Slack and Teams
Document processes and build scripts and runbooks to automate recurring work
Monitor and triage the internal helpdesk queue and support staff with day-to-day IT needs
Support our on-site environment, including fiber, Wi-Fi, the security badge system, and in-person laptop troubleshooting
Participate in change management for infrastructure and access changes
Take part in a rotating on-call or escalation schedule
Partner with InfoSec on security and compliance controls
Create and configure new customer environments across Azure, PostgreSQL, Auth0, and third-party platforms (like Q2)
Build SFTP file delivery pipelines using Azure Data Factory
Configure SSO integrations through Auth0
Troubleshoot provisioning and integration issues as they come up
Act as a technical liaison: meet with internal teams and clients to gather requirements, work out integration specs, and guide customers through onboarding
Monitor system health and uptime, and respond to alerts for API and web application failures
Support our cloud infrastructure, including routine Azure resource and permissions requests, reviewing and running SQL scripts, Defender for Cloud findings, and patching through Azure Update Manager