IT Operations Engineer
About The Position
Our global IT team supports Teadsters worldwide, from first-level support to managing and standardizing major information systems. We are looking for an IT Operations Engineer to strengthen our New York presence, own day-to-day endpoint and end-user operations for the US region, and work closely with the global IT team on identity, device management, and security hygiene. You are a resourceful, hands-on problem solver who resolves issues autonomously, documents what you learn, and keeps users productive. You will balance daily support with improving the tools, processes, and automation behind it.
Requirements
- 3+ years of experience in IT support or IT operations in a fast-paced, global environment.
- Hands-on experience supporting macOS and Windows in a hybrid environment.
- Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar).
- Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle.
- Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations.
- Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics.
- Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems.
- Strong communication skills, a service mindset, and a real sense of ownership and accountability.
- Fluency in English.
Nice To Haves
- Experience with secure web gateway or zero-trust tools (for example Zscaler) and endpoint security platforms (for example Microsoft Defender).
- Scripting or automation skills (Bash, Python, or PowerShell).
- Experience supporting remote teams and managing devices remotely.
- Experience with AV and live-streaming for company events.
- Relevant certifications (for example Jamf, Okta, Microsoft, or CompTIA).
Responsibilities
- Provide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues.
- Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance.
- Administer identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services).
- Run the onboarding and offboarding process end to end: laptop and account setup, welcome sessions for new hires, device recovery, and access revocation.
- Track hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors.
- Monitor vulnerability and endpoint security tooling and act on findings with the Security team.
- Keep core services stable and available: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS.
- Support the New York office: network, printers, meeting rooms, AV, and live-streaming for global town halls and events.
- Create and maintain documentation and runbooks; contribute to global standardization of IT processes.
- Identify recurring issues and fix root causes through automation, scripting, or process changes
Benefits
- competitive benefits and perks to support you and your family as part of Teads’ total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
